Orange County’s Credit Union - Ross St. N Ross St, Santa Ana

The high ceiling in the lobby of this location gives it a very loud echo for all the ill-behaved toddlers. One wall that borders with said high ceiling has windows and lights that look like they belong on the EXterior of a building but are INside. Said windows and lights are worth photographing, and they really should make a photo of it available on their website and social media. How does photographing the unique architectural features of a building violate member privacy or security, or especially building security as they have now claimed?!?!? As a responsible adult I will take my business elsewhere until these ridiculous policies are relaxed and these irrelevant claims are no longer made. Most of the pix on both Google and Yelp are inside the building. I assume that action was taken against the person who took and posted them. As of February 7th, 2022 I no longer possess any photos of this or any other OCCU branch, and am now in the process of opening a checking account elsewhere. Once I verify that that other account is functioning and receiving all of my direct deposits, I will be done with this financial institution.

My family has been long time members of OCCU. I recently rejoined OCCU and the customer care at this branch is unmatched. Alfredo answered as well as explained to me the diverse services offered by OCCU. Alfredo was friendly and very knowledgeable in all areas. I want to thank him n the staff at OCCU for helping me n my banking needs.

Definitely disappointed, today we called the call center in regards to a new auto loan. Spoke to Rene and my mother was basically made fun of for broken English. Had never had an issue with this credit union. I might have my mother reconsider and finance with SchoolsFirst. Good thing I don’t bank here.

Their atm machine is inside the building, so you need to swipe your debit card to unlock the door. However, their atm machine usage hours are up until 10:30PM. Just wish this info is disclosed online, so it's not a wasted drive.

I been Banking in this bank for Years. But the Customer service at that Branch don't care. They don't give good service to their Customers.😡

Always have GREAT CUSTOMER SERVICE everyone there is always friendly !!!! Keep up the good work

Duanne, he is awesome and super friendly He helped me with all my banking questions Always use your local credit unions

Got off the phone with both auto land and occu , not happy at all , never buying a car thru them again ,

Wish they were open more longer on a Saturday

I love this bank, the people are friendly and helpful.