OnPoint Community Credit Union Ne Fremont St, Portland
16 NE Fremont St, Portland, OR 97212
https://www.onpointcu.com/fremont-&-williams-branch/
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5:30PM
- Tuesday9AM–5:30PM
- Wednesday9AM–5:30PM
- Thursday9AM–5:30PM
- Friday9AM–6PM

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Reviews
H
I went in with a specific card issue and the lady was super rude. Seemed like she had no interest in helping me and just brushed me aside and gave me a phone number for automated card help (which I had already tried before). I explained that I'd already tried it and that I needed a different solution but she told me that there was nothing else she could do to help. Later I talked to a representative on the phone and they told me she had cancelled my card without telling me after instructing me to call to active it and refusing to issue me a new one as I'd asked while I was there. Very annoying, as I rarely have time to go into an OnPoint location and when I finally did they were unfriendly and unhelpful. Only reason I'm giving 2 stars instead of 1 is because the lady on the phone was super nice.
Hannah, Thanks for sharing your experience. If possible, please send us any additional details about your concerns directly to our branch team. If you include your contact info we'll follow up with you directly. We take member concerns very seriously and look forward to the opportunity to talk with you about your visit. You can request a phone appointment with our team here: https://www.onpointcu.com/fremont-and-williams-branch/ We hope to hear from you soon. Sincerely, -OnPoint
J
Great credit union, exceptional customer service they follow through and really make an effort. I had an issue opening an account and they went above and beyond my expectations of customer service by contacting the higher ups to make sure I was able to open an account it was great and I plan on staying with them for a while. I see where some reviews mentioning there’s no parking. Well this branch is specifically located in an area where there’s not a lot of parking to the public and it’s pretty obvious The building this credit union is located and does not offer parking oh however it’s great for me because I live nearby and it’s within walking distance. There’s so many on point credit unions most people are able to go to a different location if they are driving.
V
This bank used to be a friendly home town feeling place. I since it was "sold" or there was a change in management a number of years ago it has deteriorated into something akin to Wells Fargo! The people are appear cold and inexperienced. From what was once a very responsive bank, now if call you would be lucky to talk to someone before being disconnected. Hold times on the phone are crazy without any music or other things to notify you that you are still on hold. From what I understand from former employees the new management is all about cutting service, overburdening their employees in the name of squeezing dollars out of the customer. I recently withdrew my money from Bank of America, the gold standard for poor service, for much of the same reasons above. I put it into Onpoint. But this bank is worse. Well my money will be on the move again.
S
This is an update from my 5 star review. I had come in to report fradulant activity and I recieved prompt and friendly service in getting the money returned to my account. However I was told the only thing I could do was take the business to small claims court in order to protect myself. I told another OnPoint member about this and she was very surprised they didn't give me a new card since somehow somebody got my account info. When I called OnPoint the lady cancelled that card and apoligized profusely that it was not done when I reported the fraud leading me to believe this branch is willing to cut corners at the customers expense. I hope this helps in choosing which branch to use. Do be aware there is no dedicated parking for OnPoint customers.
H
Although there is no onsite parking here there is a unique bike-through and I found street parking in a matter of seconds on a Saturday. Staff was friendly and followed covid protocols. They helped me and I was on my way fairly quickly and smoothly.
Humberto, Thanks for sharing your experience. Please let us know if we can help you with anything else. We look forward to seeing you again soon. Best, -OnPoint
D
My account has been completely withdrawn by the bank and their rediculous fees. I was on deployment and my account was charged $5 per month because my mailing address changed. I came back to find out that my account is at zero. Say no to abundant fees, say no to On point credit union. Response to OnPoint's comment: I was advised to hand over the account statements OnPoint has sent me to my lawyer. My lawyer also advised that I should not let you correct the issue. He emphasized on the importance of patience. I hope this clears things up, and we will be speaking soon.
Dylan, Thanks for raising your concern. This is a policy that we have in place to help ensure that we have the most up to date information for our members. Sending financial documents to the wrong address can create security concerns for member accounts, as well as, the credit union. However, we evaluate situations on a case by case basis and would like to discuss this with you further. One of our Member Services Managers has left you two voicemails over the last two days in an attempt to get in touch and help address your concerns. If possible, please give us a call back. We hope to hear from you soon. Sincerely, -OnPoint
A
Like all other OnPoint credit unions, they are awesome and super helpful. Sunny goes above and beyond for my business and is always there for us. Thank you
Aleks, Thanks for your support! We look forward to seeing you again soon. Best, -OnPoint
E
No parking! It does have a bike drive thru?!? Just head straight to Lloyd center branch on 9th ave and save yourself the headache...
Ezra, Thanks for your feedback. We apologize for the inconvenience. Having a branch in this high traffic area has proven to be a great benefit to much of our membership. Unfortunately, we were not able to provide OnPoint specific parking. We're always looking for ways to make experiences more convenient, and due to our branch being near a major bike commuter lane, we added our first bike thru. Thanks for noticing! If our parking circumstance changes in the future, we'll be sure to let everyone know! Best, -OnPoint
S
This branch is brand new! It’s clean and nice. Richie is super helpful and always will to take time to meet and answer questions! Thanks Richie!!
Sarah, Thanks for the great review of our new branch! Come by anytime. Best, -OnPoint
T
I have tried to find this location about 5 times, it is amazing to have another bank so close by. I wish I could find the location, but so far, I haven't been lucky.
Temari, thanks for reaching out. We're on the first floor of the Carbon 12 building just across Williams Ave from the New Seasons. We hope to see you soon! Best, OnPoint
Personal loan Providers Nearby in Portland
FAQs
1. How to Connect with OnPoint Community Credit Union?
You can reach them at (503) 228-7077 or go to their homepage and submit your application form.3. How to Secure a Loan from OnPoint Community Credit Union?
To get loans from OnPoint Community Credit Union, you can submit your application form on their website or head over to the store. You may have to drive your car there when getting title loans. Explore our site to get more information about title loans.5. What Can I Do If I Can Not Make the Repayment of My Loan?
Failure to repay a loan can lead to lawsuits and damaged credit scores. Connect with your lender if you think you may miss the payment.
2. What Is The Location of OnPoint Community Credit Union?
Their store is located at 16 NE Fremont St, Portland, OR 97212. Use a Maps app to show routes to OnPoint Community Credit Union.4. Is OnPoint Community Credit Union an Agency or a Lender?
OnPoint Community Credit Union is a Credit union offering you various types of loan options. Browse this page to get personal loans with low interest rates for financial emergency fund.6. Does OnPoint Community Credit Union Offer Loans for People Who Have Bad Credit Ratings?
Yes. You can get loans with OnPoint Community Credit Union if your credit score is not good. It is also available to get installment loans for bad credit regardless of your credit ratings via our platform. You can also get more information about installment loans through US Bad Credit Loans!