OnPath Federal Credit Union Citrus Blvd, New Orleans

Thank you for your review, Darla. We appreciate all feedback from our members, and always look to make improvements to add to the member experience. We are working diligently to put the right systems and processes in place to better communicate and address the needs of our members. We are confident that now and into the future, we will be able to respond to you in a timely manner. We sincerely apologize for any problems you may have experienced with our credit union. Although some time has passed since your review was written, we are always eager to hear from you and help in any way we can.

Hi Jeremy, we apologize for the troubles you’ve had with using the website and mobile app. We are always working on ways to improve our online banking presence and we are sad to hear we have failed you. Please reach out to us at [email protected] as we'd be happy to further assist you.

Good afternoon Byron! Thank you so much for your feedback. The holidays can be a very busy time for all, and we thank you so much for being awesome and patient with us. We do have online and mobile banking, which you can use to complete many transactions on your phone or tablet 24/7. Also, we are installing all-new Interactive Teller Machines in all of our branches this month. You'll be able to complete ANY transaction (transfers, check cashing, loan payments, etc) at our new machines without waiting in long lines. Whether you want to speak to a financial advocate in person, or via video chat, we will have you covered. Thank you so much again for your feedback and for your membership. We hope your next experience with us is better than today. Have a very Merry Christmas & Happy New Year!

Hi Ron, thank you very much for the kind words. We are happy to have you as a member. We appreciate you taking the time out to share your experience.

Hi James, thank you for the kind words. We really appreciate you taking the time out to share your experience at the Harahan branch with us – sounds like you have been using this branch for a long time. We look forward to working with you again in the future. Thank you for your membership.

Hi Judith, we apologize for the inconvenience you experienced. We'd like to learn more about the situation and how we can help. Please email us at [email protected].

Hi Dion, we apologize for the inconvenience you are experiencing. We hold ourselves completely accountable for any negative experiences our members have. Please contact our office at 504.733.7274, M-F, between the hours of 9am-5pm and a representative will assist you. Once again we apologize and hope to get the issue resolved immediately.

Wowww 20 years, is quite sometime Sidney. Thank you for your membership and we are happy to hear about your wonderful experience at our Harahan branch.

Hi Rejan, we apologize for the unfavorable experience you had at our Harahan branch. We hold ourselves completely accountable for any negative experiences our members have. Our goal is to ensure you leave feeling that we have your best interest in mind. Unfortunately, you did not receive that service from us. We will share this information with our Director of Retail who will personally address these issues. However, we would like to further document your experience(s). Would it be possible for you to contact us at 504-733-7274, M-F, between the hours of 9am to 5pm? Again, we apologize for any inconvenience you experienced. We take your feedback seriously and will work to address these issues immediately.

Thanks for the five star review, Nita. We will be sure to pass the good news on to Heather.