OneUnited Bank Crenshaw Blvd, Los Angeles

Quite literally the worst bank I've ever dealt with and I've even banked with Bank of America. They are really dishonest will give you the incorrect information whih will affect you and you only. When you attempt to get them to right their wrong they will shrug and say "no one here can help you" or advise they will send you to collections if you don't pay for their mistake. Be veary weary of this bank- definitely bank elsewhere

For the most part, it does what I need. I gave it 3 stars because it’s an average bank. When I speak with representatives they are professional and friendly. I don’t live local to a back so I use mobile deposits often, never had an issue. Been with them for 2 years. The operation hours are inconvenient so I have to remind myself to call in the morning. They keep blocking my debit card, I was overdrawn by $4,05 for a week and when I called to fix it, they had to cancel my card and I had to wait 7 days for a new one. Overall, they are average. I enjoy banking here for what I need. It’s not my main bank because of the inconvenience but I’ll be a forever customer.

So happy to do business in black owned businesses.

This bank makes me don’t wanna bank Black. One of the worst banks I ever had.. Right now I can’t access my money and can’t talk to anyone until Monday to resolve it... this is the 5 th time this has happened.. Im over it and can not wait until this account closed! Thanks a lot so called Largest black bank...

I wanted to open an account with them to bank black and support the cause. When I walked in I saw a sign that said visitors need a visitor pass from the customer service desk. I go to the desk and a man working there was texting on his phone. I kindly try to ask him if this was the customer service desk and he rudely tells me to "get back in line" like I was a child. Strike 1. I walked away and went inside the bank and saw they had a clipboard for people who want to open accounts but they had no pens. A nice old lady in line informs me that they don't have pens you have to bring your own. Strike 2. Then I try to see if I can talk to someone at one of the desks about opening an account and I hear one of the workers cussing out an old lady. Strike 3. I left. I have never seen such unprofessional behavior at a bank in my life. I wanted to support the cause, but they are not it.

Do I have to give them any stars? Because when i say this is poor work from my people this is poor customer service, poor banking services meaning, no temporary debit cards, if your card has been stolen and used they make you wait 2 weeks for them to put the money back, they don't help when it comes to money emergencies and you have the funds in your account, and its MY MONEY ! i don't recommend this bank to any one specially if you are a young adult they close early only have a few locations not open on weekends and the atm is super wack if you deposit your money in the atm it will not be available to you as soon as possible. you have to wait until they open and make all the deposits!!!!

I'm a new customer so far good!!!

This is the worst bank ever in life. I just closed out my account with them. The customer service is awful. They have no retention recourse. I have no reason to Bank Black when Black is the term to just scam others who would like to be loyal out of their money. I've banked with Centris for years and not one issue. This bank is slow for information and when you email them they just throw out Truth n Lending disclosures. This is why Black people don't support Black business. I also enclosed a photo of the janky close account confirmation.Do not contact me about my review. Just do better for the next person.

You guys made it very simple to open an account with you

Great service!!! I've traveled to Turkey and India using OneUnited and had no problems making purchases, securing hotels or withdrawing from foreign ATM'S. They even secured me during my travels to make sure there were no fraudulent purchases against my card. I'm not sure what the bad reviews are about, but I've received nothing but professional service and quick resolution to any problem I may have had. Banking Black is one of the best decisions I've made with my money. Thanks OneUnited!