Japanese American Community Credit Union W Jefferson Blvd, Los Angeles

I began using this credit union a few years ago. I don't go often but when I do the representatives are professional, very courteous and helpful. I was not aware that their rules had changed and I could only take out a certain amount because I am a member of a different credit union. I understood and when I go I know how much to request without any trouble at all. I am so happy they are close to my home which saves me a long drive. I have not had any trouble at all when doing business at this facility.

I had to stop by to take care of some paperwork. I have had family members who have been with the JACU for decades. It was a local community credit union that was created when the Crenshaw area was highly populated by JA's and their businesses. My experience was very positive I knew what I wanted to be done and they knew how to do it. They even provide a clear proactive sign so there is clarity to what they can provide. A sign that any civilized literate person with a ounce of comprehension can understand. The first 3 lines says it all. I read it I understood it and proceeded to complete my task at hand.

Not the friendliest of people, make you fill out forms outside, but quick and convenient when your bank isn’t near by, also the security guard was leaning on his car texting when I first pulled in

Dont go to this place!!!very rude !!! they still tell u to put a mask on, after almost a year, and they dont have the curtesy to offer u a mask, like who carries one anymore !!! What are you trying to prove here by forcing mask and not even offering one !!!

I appreciate the JA Community CU for serving the Issei, Nisei, Sensei Crenshaw district for decades. Dedication and devotion to continue serving. Thank you

Bad customer service, they asked me to re-count my own cash to verify the amount, isn't that your job? Everyone always has a bad attitude especially with shared branch members. I walked in and they asked me to go back outside to wait for 5 minutes even though no one was in line.

Very backwards and not inclusive at all. If you are a member of a partner bank, first, read their aggressive welcome message to you pictured here. Second, they will not do any transaction with you if you do not present your information (such as ID) in a way that reflects your original credit union, i.e. address being different, middle name, etc. Never again.

It's common knowledge that the customer service is exceptionally great, however, as a member if you are fortunate to meet with the loan committee, you would be impressed with the professional and courteous care in which you will find the complete opposite of other financial institutions. They made me feel welcome and on equal standing, not defensive and intimidated like traditional finance institutions.

The rental cop they have at the door is really rude and disrespectful. I needed to make a payment and he was letting everyone inside except me. I was waiting a long time and he kept telling me they were all members and he kept laughing and shutting the door in my face. I just needed to make a payment and finish my errands but could not cuz he wanted to be unprofessional. Worst bank. Make the drive and go somewhere else. Another badge abusing power, doesn't suprise me.

You are better off going to another Credit Union or ATM if you are with a co-op credit union. This is the 2nd time I have been there and the 2nd time I was not able to withdraw or deposit my money due to a crazy reason which even my credit union found odd. Last time going here, over it.