OneMain Financial Cerrillos Rd, Santa Fe

I have been a customer of One Main for several years. Up until last month sometime, I had been earning reward points that were offered as part of their pay on time program. I had earned $322.00 in points. Without any real opportunity to cash out or even just roll into My remaining balance, the points were voided. I was told I was informed by email? I saw none. I was told I should have checked Junk mail??? really? If this is the way a customer is recognized? after years of paying one of the highest interest rates by most any lender today? Very disappointed! if a class action lawsuit is available...count me in! Will never do business with this company again.

Genuine and friendly people willing to help--- but process is too complicated, takes a long time, etc esp for established- known customers and when you need to make a quick decision.

All I have so say is a big, THANK YOU. Alex, you made me feel very comfortable. Thank you again.

Not a fan of receiving unwanted offers in the mail and getting attitude for wanting off the list I never signed up for.

I was very happy with everything very detailed and professional.

Don't trust them. I received an e mail saying I was approved not pre approved and then when I called the Santa Fe office they told I wasn't.

Employees are very short-handed at times. Called on last week, there were two "kids" at work. I was placed on hold for five minutes, finally hung up. Called back only to be told the kid I'd spoken with previously regarding my loan was on the phone, was told she could help though then decided she couldn't but would have other kid call...never called. I called a third time. Said he was busy but promised to call me, never did. Am not interested in dealing with them any longer...will pay off small loan I have with them and will not deal with them any longer. At their interest rate you can get a loan just about anywhere...which I did.

Cassie was wonderful to work with and it was smooth, easy, and we really appreciate her pleasant personality! Would recommend this branch ! Thx Cassie!

VERY RUDE TESSA NEEDS TO BE FIRED! SHE KEPT PLAYING GAMES WITH ME!

They were very helpful with all parts of the loan