OMNI Community Credit Union W Main St, Kalamazoo

Been with Omni for 9 yrs best bank around!

We have been going through OMNI Credit Union for a little over 5 years now. After going through a few other Credit Union's we finally settled on OMNI. We know what to expect with OMNI and if for some reason we don't understand something we know we can always turn to Erin at the Denso branch! She has been so wonderful and helpful over the years! She knows the answer to almost any question we have and if she doesn't, she goes above and beyond to figure it out. We turn to Erin and OMNI for all of our loans, financial questions and concerns! Thanks for being so great!

Kimyahtta delivered great customer service, with a difficult situation I had. I called and she answered at the call center and went above and beyond for me. She even offered to call another financial institution for me to make it easier for me to get my problem resolved. She was very friendly and professional!! Thank you!

Recently had someone try to steal money off my debit card. When I asked how I could better protect my card though it wasn't stolen, my accounts are all still secure AND I have multi factor authentication for mobile banking the teller literally said "This happens all the time idk" Unacceptable. Then to try and dispute the transaction they had to call 3 separate people just to get me a number to call myself. I also asked weather or not I could block Western Union from ever receiving payment from me and they said no. My other financial institutions said it would be no problem to do. Also have been not treated well anytime I inquire about a loan. Generally shrugged off, I assume because of my age.

I had some issues with there customer service but they fixed the problem and honestly I'm really happy with the outcome so I would recommend omni, I'm not sure who I talked to but thank you. You helped a family of 8.

Racist and untrustworthy establishment. Coming in full work attire I was treated exceptional. However, coming in dressed causally as a black male. Just asking questions. I was treated with a unprofessional level of rudeness and skepticism. I have an account here, but will be closing it soon. Sad, unwilling to help due to my race is OMNI standard

Professional and friendly staff! We use omni for our business and personal banking! Highly recommend the Beckley road location for all your banking needs!

This credit union is amazing. They are great with people and make you feel like family. I have no complaints!

This credit union is one of the worst. They are the BOA of credit unions. There call center staff can't fix problems they can only read off a script. Calling customer service is a waste of time, as they cannot think for themselves. Find a real local credit union instead.

False information giving and it took them almost 2 months to inter office my debit card from one office to another! Told me I would be able to use my card at their atm even though it wouldn't work anywhere else and they was clearly false!!!! Bad management