Old National Bank S Main St, South Bend

This is the worst experience I have ever had with a bank. I got approved for a credit card around 2 months ago and they withdrew $300 from my account. I have still not received the card. I’ve called the customer service line 4 times now. The 1st time I verified my address and they told me to wait a few more days, although it had already been 2 weeks. The 2nd time I called I verified my address (again) and they told me someone forgot to put a stamp on the envelope and it was mailed back to them. So they sent out a new card (another 7-10 business days) about 2 weeks went by and still no card. I called, verified my address (for the 3rd time now) and they told me to wait a few more days. Today is the 4th time I have called behold they have an incorrect address for me EVEN THOUGH I HAVE VERIFIED IT 3 times over the past 2 months. So today they sent me out another card, another 7-10 days, and I am losing faith that I will ever receive it. I asked how I would be refunded my $300 if it doesn’t show up this time and get this they will “mail” me a check. MY ENTIRE ISSUE IS THAT THEY CANT EVEN CANT EVEN MAIL ME A CREDIT CARD. STAY AWAY! STAY FAR AWAY!

Paid my car loan off in full 2 years early and they won’t stop my payments automatically. Now, I will either end up going my old monthly amount until I get the form by mail to sign and send back or call my real bank and begin their stop payment process, which will cost me a fee of $50. So to keep my money I have to pay or wait forever to get reimbursed for the money they don’t need to take out because my loan balance is zero. I tried to get them to send me this stop payment form via email so I could get this done before the 15th (7 days from now), but they won’t do that for security reasons. Just stop my payments when I don’t owe you anything. Makes logical sense. Thank goodness your not my bank. I will never do business with you again.

Wow, just called to ask a simple question and intended on asking another but I was promptly hung up without a word after I was answered. No wonder your rating is so bad. Funny thing, my 5 seconds of interaction with your rude employee told me all I need to know. I would suggest avoiding this joke of an establishment.

worst bank ever... don't waste your time here...bad business

Great Place to do business.....they have my trust.