Ocean Bank N Kendall Dr, Miami

The people that work in Ocean Bank are nice and friendly. However for any changes on my account I need to go through my 'Bank manager" who changed. I was told I was not allowed to get the bank manager business e-mail. I called several times and left messages and nothing. Transfering money is a pain as well. My other bank reports they transfer money over 3-5 days and the bank received. However, it takes more than 5 days to report. Even if the bank has a balance and you make a bill payment. You may see get a "overdraft fee"

Have these people ever heard of customer service? That plus their only atm was broken after the rep told me to go use it to try my pin number. When I walked back in to try and resolve the issue the rep simply said to try the card at a Publix. I'll be banking somewhere else from here on out.

I bank at another large bank but I came to make a deposit in a family member’s account and since the moment I walked in, I was being welcomed and greeted by multiple staff from their desks and behind the counter. Extremely friendly and attended me quickly. I was in and out in 2 minutes (if that long). I have never seen customer service like this at a bank!!!

Excellent service, very friendly and professional staff, in special The Vice President Annes E. Rodriguez and her assistant Rosemary Aguilar. Highly recommended

Good service to small business and personal people. Very happy with products offer to me. Always very good to resolution of my problem.

Question? Does this bank let you overdraft? And how long after opening your account?

Very Quick bank, never busy. Great Customer Service

That is the worst bank that exists, please, we know that these entities are the worst, but this really is a shame, the cashier told me that they have 21 locations, and I said seriously, I think that CitiBank is a little on top, closed account.