OCCU | Oregon Community Credit Union Town Center Loop, Wilsonville

Poor customer service. They’re not friendly and their practices are out dated. Molly Was who I dealt with. I didn’t care for the service she gave. Go somewhere else. There are many other places to go for banking.

I have been with OOCU since 1997 when it was U-Lane-O and I have nothing but praise for the service and products I have received.

I been over 10 years with OCCU and I’m very happy with, they’re very professional group thank you guy for your work and dedication.

I've been with OCCU for ten years, so since I was a teenager. They're the simplest and most thorough bank I have found. I have yet to have a bad experience, and the employees are always (seriously, always!) nice to me. I even kept this bank when I moved to Portland, where there are no locations. I did most banking online or by phone and they were still great to me. I am so excited they built this location closer to Portland! It's brand new and very modern inside. The people here are quick and knowledgeable. Thanks guys.

I’m surprised at all of the bad reviews! I’ve had all kinds of different dealings with OCCU and although a bit socially awkward at times, they always do their best to help out. I’ve had such terrible experiences everywhere (especially during COVID-19) but OCCU always answers the phone in a timely manner and even help in person very quickly. My husband tried to get financing at a few other places but couldn’t get through to anyone and OCCU busted it out for him with a ton of communication. I appreciate my neighborhood credit union!

I am now on my second auto loan through occu. The first time around had a few issues but usually resolved.. I am now 2yrs into my second auto loan and they have royally screwed me for going on 3 months now.. My hands are tied. They took 2 payments in November, they were supposed to refund one that never happened.. Well december rolls around and auto payment didnt process so i called.. Lady tells me 2nd payment in nov was never refunded so it offset decembers pmt and i wasnt due again till january ok cool.. Well they had an automated system call me on saturday AFTER buisness hrs to tell me my december pmt was late.. I call today and theyre now claiming the 2nd pmt in november never processed and that they have ALSO issued a refund for the November pmt(that could take till after the 1st to process) and inorder to keep in good standing i have to bring my acct up to date by 5pm tonight... That means i have to scramble a TON of money out of no where 2 days before christmas. Thank you OCCU.

Good luck if you call. In three days time we been placed on hold for at least an hour at a time on all three occasions. One of the women we talked to sounded as if we had interrupted her manicure.

My wife an I took out a car loan a couple of years ago. We've had automatic payments setup so we've never had to interact with the bank. We decided we were going to pay off our car a year early and that's when we dealt with this bank for the first time. We were given a payoff amount and paid that the same day. The following week our account said we had a balance of less than $10. I contacted the bank asking them why there was a balance. I was told interest accrued on the loan and the balance was the interest due. What was the point of a payoff amount if interest continues to accrue? Instead of complaining further I go to make another payment to close out this loan. The online payment system won't take payments less than $50. I then send another secure message to the bank asking if they will just auto-debit my account like they do for my payments. A week later and no response from the bank. Looks like I'm going to be forced to drive an hour to physically go into a branch to pay this miniscule amount to close this loan. Customer service is everything and the lack of customer service here means we will not be doing business with them again and wouldn't recommend them to anybody.

Poor customer service. They sell really expensive high pressure GAP insurance and could care less about the customer experience. I'd suggest a different credit union as there are many to choose from.

This place is awful- only one teller and two people here taking forever at the teller to close out credit cards. I’m not sure why they aren’t in an office. People in office cannot take cash, I would not recommend coming here but for me it was the only bank close to Portland.