NW Plus Credit Union Cedar St, Burlington

My local branch is okay, generally polite and helpful. However, almost every time I have to call in to the main office for more broad support, the person I speak with is not courteous, talks like they hate their job, and is sometimes just rude. I’ve never had a bank (or credit union) that I loved working with, but it’s especially draining to feel like communication is a chore.

good people had an account here for 8 years now. i need the bank to be open on saturdays again because i have no time during the week after work. so i guess i will give 1 star because when i need the bank i can't do anything when they are closed. EDIT: i made it 5 stars now since they offered to help me and work with me for my specific needs. thank you so much for being awesome!

They are the best and most helpful financial institution that I have ever dealt with. They have protected me from several crooks trying to steal from me electronically. The covid shut down eliminated my job. NWPLUS gave me a $1000- credit line on my account when I was unemployed, they called me to help. Awesome.

This place has low ratings for a reason!! I have had a credit card with them for 8 years and never not paid my payments!! Ever! I do the responsible thing and haven’t been using it and just paying the payments and they just decided to close it! During COVID 19!! Now my credit will suffer from having credit union close my account and it will now also impact my score due to losing a 8 year long account. Credit scores are based on a number of things two of them are, 1st, length of account and 2nd. Account being opened. Had they asked me to use it Or lose it I would have used it. I have a decent size balance thought I was being responsible. I’m so upset!! It’s wrong!!

The best experience I've ever had in banking , I was with the same place for years. This specific branch has showed me there is a difference between customer service and truly caring and building relationships. As I stood there waiting for Colleen to be amazing and change my life. Every customer that walked in had a smile. Every employee greeted them with a smile in return and everyone left happier than they walked in. Thank you for this phenomenal experience!!! On a scale of 1 to 10 definitely scores of 12.75 Thank you Colleen

You know? reviews are a funny thing. Not sure what to think when they're bad, not sure if you believe them when they're good. This time! believe the bad! In the matter of a couple months, My wife's account was a mess. ( I say was, because she took her business elsewhere) Started with a major deposit that was missed by almost 8K. Second, Mobile deposits that said "SUCCESS" didn't show up anywhere! On both occasions, Not 1 email, phone call, smoke signal, nothing from the bank to indicate there was a problem. But when inquiring? they stood on the fact that we had made a mistake. How can you make a mistake by going through the drive through, making a deposit, then find out it was missed by 8000 dollars, And not to the good!. Customer service at a all time Low for what I can tell, Especially since there so many other choices for banking! Lesson learned, Double check Everything!!

Crooks charged me $35 overdraft for a one dollar transaction, they never informed me that my account was overdrawn, not even when I was at the teller making a deposit. They charged me hundreds of dollars overdraft, thirty five dollars at a time, for each tiny transaction. If I did not have their "overdraft protection" then I would not have gone bankrupt

This is a really good place to bank. Always courteous and helpful. The lobby is never crazy, parking is plentiful. Why give the bloated big banks your business? Credit unions are the way to go.This branch has won me over with all they have to offer.

Love the employees at the Burlington NW Plus credit union! So helpful, knowledgeable, and kind!! I will never bank anywhere else!!!!

I made my first deposit and the manager, Casey, miscounted a 50 as a 5 dollar bill. Said she'd deal with it. Didn't call me back. Had to go into the office twice to even be kept up on the information. Never got me back the full amount. Head boss Debbi in Everett never called me back. Horrible customer service. No apology, no trust, just incompetence.