Numerica Credit Union - Wenatchee Branch N Wenatchee Ave, Wenatchee

Greg Olson, We just says thank you again for the hard work and effort you put in to making our dream a reality! We so over joys on how fast and smooth the whole process this was . We closed on our first home a couple hours ago and I have nothing but positive things to says about you Greg . Thanks for working fast and hard on our file as you promised. You were very responsive whenever I reached out with questions and being extremely patient answering all my questions and you did a great job of educating me as a first time homebuyer . We will definitely highly recommend you to our family and friends as one best loan officer to go to get the job done right ! Also, we will continue doing business with numerica as it’s showing how fast and efficient it was working numerica credit union , Once again thank you everything! Keep up the good work Greg

I have been a customer at the Wenatchee branch for several years. I recently left for another local bank and shortly returned. The customer service is always excellent, and thank you to everyone for keeping the lobby open! The employees who screen people at the door are helpful and friendly and I appreciate having the ATM in the lobby. The drive up banking is great, with 2 lanes to avoid long wait times. I miss the coffee and snacks that you used to have, but understand why you can’t do that now. Thank you to everyone for the outstanding service and for helping to keep us safe during the pandemic.

I am so impressed with the service at this bank. They truly go above and beyond to work with you. We love Carlos the best! He has been nothing but honest, consistent and super informative every time we go to him with questions or concerns. He has helped us more than we ever could have imagined. Everyone at Numerica always has a smile and friendly attitude. It is a bank that you can truly trust.

Love this Credit Union, great customer service every time i’ve been. Very clean too.

I wanted to check on a refinance on my home mortgage loan and possible moving my business to this bank. I sat on hold form fifteen minutes only to be told by the person answering the phone that they would have some one call me later. I told her I just sat on hold for fifteen minutes and why didn't she tell me that before. I told her I just wanted to check loan rates but if this is their customer service I would just cross them off the list and go else where. She told me that's fine with an attitude I didn't like and then she hung up on me. I would never do business with these people under any circumstances.

Used to love this credit union. Had some fraudulent activity this fall, and in dealing with it, had to speak to some of the most monotone, apathetic, and passive aggressive customer service workers. They denied my claim while providing no evidence, only claiming the fraudulent party provided "substantial evidence" I was responsible despite never having purchased anything from the biller. The woman on the phone sounded happy to confound me, and make me feel helpless against the situation. I was so insulted that I am closing my account tomorrow and going with Cashmere Valley.

Best bank in Washington. The friendliest and most helpful employees ive ever worked with at a bank. everyone from the security guard, to the tellers, to the bankers, were very nice and professional. This bank has all the perks of a new age bank with a good app and easy online banking, but with the personality and ease of how banks used to be before automation. being able to talk to an actual person on the phone if i have a problem and a human teller processing your transactions by hand in the branches is one of the main reasons why i chose Numerica over other credit unions like the fully automated BECU. Adrian Espinoza helped me get my account setup and made the experience as pleasant and quick as possible. no BS or trying to upsell me on another account, they just took care of business with the friendliest attitudes ive seen in a bank in a long time and got me back on the road to finish my errands for the day. So glad i chose Numerica as my bank, they really are the best around and i see myself being with them for decades to come.

Went to Numerica the other day and was helped by a man named Pablo... he was a huge help, had a great personality, explained everything in a way that made perfect sense, super nice guy. Pablo if you’re reading this, you’re the man and thanks for the help with my card, and Numerica if you’re reading this, give that man Pablo a damn raise immediately!!!!

I like Numerica, because of the people. Having suffered with the staff-less BECU in Seattle, it is really nice to know that if the ATM and the drive-through can't solve my problem, the people inside can. They handle our basic accounts, a savings account for my son and have functional and simple online banking. I also like that it is a smaller, regional credit union, rather than some giant bank that's always in the news for doing shady stuff.

As a member of credit unions for, more than 25 years, I recommend Numerica Credit Union to all persons regardless of income. You are a member/share holder. No profit goes to a few Bankers, but is returned to the members for their families. All members benefit.