Gesa Credit Union N Wenatchee Ave, Wenatchee

Best “bank” experience I have ever had. Tremendous customer service and great loan rates. They called me 3 times To make sure I was happy. Blew me away.

I worked with Christopher Ramos; Gesa CU's Personal Financial Service Rep on my new account. Chris was very professional. Explained the current incentives with examples to help me decide. Chris provided updates thru the whole process. I am very pleased with my new Credit Union; Gesa CU.

I've been a loyal customer at Inspirus for 30 years. Impossible since Gesa merger. I called Gesa today and voice said there are 27 calls ahead of you. Mid-day. Since merger, I often have to wait 20 minutes or more for someone to appear on ATM screen. I never did receive a new bank card. The branch is clean, but if you can't do your banking, it's pointless. Gesa managers: look at your customer reviews , ask your nice staff what complaints they are hearing. Listen. Act. Make it better so you won't lose more customers.

I came to Gesa via the Inspirus merger. I called today to address fraudulent charges on my credit card and cancel the card, and each person I spoke with told me they were unable to help and provided a different phone number for me to reach someone who could. 5 phone numbers and 2 call transfers later and my issue is still not resolved - in fact, one of these calls must have been to a 3rd party group because they reported the wrong card as lost. The people I spoke with were perfectly friendly but entirely incapable of providing assistance. Waste of time. Edit: after 6 months and many more hours on the phone receiving conflicting info, my fraudulent charges were corrected. I do appreciate that, but would still never recommend Gesa.

Didn't think much of the merger as I only had a car loan through inspirus, now though, I wish I'd bitten the bullet and paid off the full loan before the merger completed. After the switch over, the accounts I had set up for transfers were scrubbed, which made sense given the change of company but trying to make a payment is needlessly complicated and involves routing through an external site. Currently I've been trying to pay off the remaining balance of my car loan but the payment doesn't process due to a "validation failure" despite processing a regular payment 3 days prior. At this point i want to just cut my ties and be done, from the other reviews I see i have a long call ahead of me, fingers crossed they didn't close local offices nearby. If you're considering this credit union think twice and do your research

I stuck with Gesa because I was formerly a member of School Employees Credit Union of Washington (SECUWA) and Inspirus. I figured their reputation was similar to, if not better, than those two banks and that's why I've stayed. This credit union is HORRIBLE. Transferring between two bank accounts - where I am the primary account holder - takes no less than five days, customer service is a hit or a huge miss, and I am unable to receive the two-factor authentication via text. It was a mistake to think that I would get the same, personalized service I had received for the last 35+ years from SECUWA and Inspirus. If you are looking for customer experience that is, at least, decent -- look somewhere else.

Not recommended. Stress test fail in the categories of management and customer service. My original credit union was called School Employees Credit Union. They were local, they were great, with fast service, neighborly and friendly people, plus dirt-cheap fees for this and that. Then the Greed Virus infected new management and the name was changed to Inspirus, an artsy name chosen by an elitist and grandiose executive. With that new name and new bad management came a decline of customer service and overall performance. So the Inspirus credit union ship started taking on water and going down by the bow. Before they jumped ship, our greed management sold out yet again, this time to Gesa Credit Union. It's another bad name that inspires not a speck of confidence and is better suited to being another word for something left on a lawn. As of this writing, the transition from Inspirus to Gesa is a disaster, showing Gesa management to be weak and confused. Their pledge date to have things straightened out has come and gone, but I still can't get my money; no evidence is available showing scheduled bill paying has occurred; phone service is so collapsed that it doesn't even ring; I can't check my deposits; and all I get on the computer day after day is a page of propaganda stating that they are working so hard to fix everything. I am looking at joining some other credit union and recommend you do the same. A good credit union needs to know how to deal with difficult situations, and Gesa shows in this take-over of our credit union that it does not have the ability. School Employees Credit Union Members did not want these mergers but they were forced on us by dictatorial managers who thought we were not customers but employees they could order about or ignore. Finally, I see that Gesa management responds to all complaints, which of course shows their practiced skill at excuse-making. Today I was introduced to the new Gesa phone menu. Instead of simply "press 2" for a real person who will quickly do what I need doing, as it was before the merger, I am introduced to Gesa's long-winded list of options. I finally hit the number for the loan department to pay off my car loan. "No, you have the wrong loan department for paying off a loan," I was told by a Gesa administrative functionary and company apologist. One call did it all before, but I am put on hold for enough time to have lunch while he tries to find someone to do a loan payoff. I could not do it on their new auto-system because it could not compute the 65-cents I owed in interest. I finally hang up. I will depart Gesa soon and join a small local credit union and maybe find the good old personal service that every day is harder to find.

GESA was not ready for the merger with Inspirus with whom I've had an account with since 1979. My debit card does not work, my username and pin do not work, so I have no access to my funds the past 2.5 weeks. I have spent over 226 minutes waiting to speak to a representative to no avail. Using "snailmail" I wrote a letter and mailed it asking them to close out my account so I can take my business elsewhere.

I read the reviews and completely agree. Gesa, you have a long, long way to live up to SECU. I loved them, and service has degraded terriby after the merger. I hope you get it together. I also belong to BECU and have considered closing my account and going completely with BECU. I have been a member of SECU for about 19 years. I had nothing but trouble since Gesa took over, and the NEW improved, great online banking system does not compare to the old one. Sorry. Like I said, I hope you get it together. Changing credit unions is a hassle, but if I have to endure one more hassle from Gesa - I'm breaking up. First and foremost, your customer service is bad, bad, bad. It's impossible to get help - only on your time, not the customer's. I feel badly that SECU felt the need to merge. You should take customer service lessons from them!

For shame. Before GESA credit union took over our local Credit Union, I could always get quick personal service on the phone year after year. But today its a wait of 64 calls ahead of me and yesterday I was the 68th. Don't be fooled by the excuses and apologies of management, this is a badly run credit union. After the pandemic subsides, I am going to another credit union near my home and signing up for the kind of service I used to get. And GESA can't blame the pandemic for the bad service, because my insurance company still answers the phone almost as quickly as they ever did. I always wondered where the executives of failed Washington Mutual Savings Bank (WAMU) went for jobs after the collapse of their bank, but now I know.