NRL Mortgage Augusta Dr, Houston

Rob did an amazing job. Very professional and communicated with us throughout the transaction. Also the interest rate was great!!!

Lawrence was very knowledgeable and thorough. We received a great rate and the process was seamless. We have used Lawrence several times now and referred several friends.

Thanks to Winn Molnari and Greg Hoppas, my contract was saved and I was able to close on time. They acted quickly and efficiently to get it done in record time, and kept me updated along the way with great customer service.

Great communication, answers all questions thoroughly and provided the best service! We are so pleased with the easy smooth process of our recent home purchase. Highly recommend Johnathan and NRL Mortgage.

The process was quick, succinct, and done. The various levels of review made the process accurate and acceptable to the different agencies having an approval authority in the process. Michael and his team were easy to work with.

I wish there was a negative star, this place is a joke and does not do anything to assist in getting the mortgage that they client desires. They only work for themselves and underwriting ask for so many letter of explanations and so many documents it outrageous, I have been thru the mortgage process a few times and this was by far the worst experience and most stressful. Had I not had a sale and purchase all set I would have told them to forget the mortgage and go elsewhere. Thankfully I have refinanced to the exact loan I wanted to begin with and the process took 3 weeks instead of 2 months of hell. I would start far away from this place. You will have a much better experience elsewhere.

There should be a way to give 0 stars and I would give several. Absolutely the WORST experience ever! Patti is rude, condescending (called me "Hon") and blames clients for her and her staff's mistakes. She is late on absolutely everything. Horrible communicator, never returns emails or phone calls. We almost did not close...because she was "working alone and was very busy" and did not complete her work until the morning of closing. Patti practices on a very thin legal line....she contacted an insurance agent to create a policy for my new home WITHOUT my permission and then tells me I "really need to use that insurance agent". I could go on for hours about all the things that went wrong...none of which she ever apologized for or recognized she could have done things better. Read ALL the reviewes...95% are terrible...says a lot.....Simple...stay away!!!!!!!!!

It seems like NRL is where bad loan originators go to work. I should have heeded the warnings of other reviews. My builder pressed me to use Nicole Solari and her team to buy our first home. After issuing our pre-approval, which stated that everything- including my income had been verified, Nicole and her assistant Bailey 'discovered' several things that could have been avoided up front, such as the 12-month rule for discharging debt that is on your credit report, but you don't pay for, in my case this was a lease that I co-signed on with a family member. The other thing was a changed balance on our credit report, this balance reported on September 14th- days after our contract was executed and was not discovered until October 5th. Our loan was delayed 15 days at first and another 5 days after that. I'm not entirely sure what the underwriting department at this lender does, but is is surely not underwriting loans. The underwriter assigned to our loan had the file for over a week and when I asked Nicole if we could speed things up she cautioned me about 'prodding' the underwriter otherwise she might "delay or sabotage" our loan. In what business is it okay to even entertain the notion that someone might intentionally mess with your life like that. The decision to go with this lender cost me and my family over $5,000, a month and a half and even more money extending our lease and finding somewhere to live within a day. Worse yet, the underwriter then made a decision to not approve our loan on the grounds that part of my income, verified by my company, that I pay taxes on- was not income causing our loan to be denied. Throughout this process in the last week we sought updates, myself being a seasoned Real Estate agent, knows that a file should not take weeks to be underwritten. When called, Nicole did not have answers and the conversation escalated (understandably so as we missed two trips due to the extended closing date and spent tens of thousands of dollars by then to close) to the point of her blocking phone numbers. Way to run into the fire. Now we have no house. Do not waste your time, money or effort on this sham and unprofessional operation.

Ms. Karen is amazing!!! She is very thorough, detailed and patient. She was very informative about the process and where we were in each stage of the home buying process.

Cody and his team at nrl related very well to me. They answered all my questions with grace and patience. I was kept up to date on the progress of the loan process. They are trustworthy.