First Investors Financial Services Inc Woodway Dr, Houston

DO NOT FINANCE OR REFINANCE with First Investors Financial, the customers service is a HORRIBLE NIGHTMARE! The representatives are less than professional and lack qualified leadership. The compliance manager Jonathan Poss is a liar, and the Director LeeMadeline beats all when it comes to natural stupidity. In addition, to the shenanigans presented by management the phone representatives can hardly articulate English. I made my December 2021 payment early as usual, and WAS NOT REPORTED to Experian, Equifax or TransUnion at the end of December 2021. Needless to say, on January 11, 2022 this shady ratchet company has refused to update my credit as of today. For example, I got a reply from the lying Jonathan poss in compliance, that my payment was forwarded to Experian on January 6, 2022. According to Experian management my information was not forwarded on January anything!!! Most importantly, it DOES NOT take thirty days, because it’s ALL ELECTRONICALLY processed. I believe this shady company does this to sabotage credit scores to prohibited customers leaving First Investors. DO NOT TRUST CREDIT KARMAS referral of Open Road Lending, because you just might get placed with First Investors Financial who will maliciously and intentionally NOT update within Thirty days, because the procrastination benefits first Investors only. Certainly, if I would have not paid Decembers payment I would have been charged fees, and IMMEDIATELY reported already. BEWARE STAY AWAY FROM OPEN ROAD LENDING/FIRST INVESTORS FINANCIAL, you will REGRET EVER signing with these morons.

I’m being extremely honest when I gave them the one star. First Investors or FIFS as they are known are rip offs and manipulating. They have agents that lie and give false info to consumers. They use unfair banking practices to make their customers honor high interest long term auto loans and they need to be investigated and sanctioned and fined.

I am given the a 4 Star for these reasons: 1. The only company that would let me do a loan while processing my Bankruptcy. 2. Always answering the line even when they are working from home. Missing a Star because: 1. They said my rate was going to be 15% and it was over 16% 2. They don't refinance, so you have to find a new lender. For the most part, I never had any issues. I went through them while finishing my bankruptcy. Stayed with them for one year until I got my Credit Score up and then refinanced through another company.

I truly wish this review had a negative star option. This company has zero heart in making sure their clients are getting the right services. In addition, do not under any circumstances set up auto-pay with this company. After my first payment, I set up auto-pay. Well, they posted 2 payments to my account on my due date. I notified them immediately of the error. Rather than returning the second payment, they just applied the amount to the loan. The problem was their error and yet they refused to return the money. Needless to say, auto-pay has been removed from my account. What kind of company takes a duplicate payment then refuses to return the over-charged amount....oh wait, this company does.

Do not refinance here. The company will compound interest in such a way that you will never pay off the vehicle. I financed $16765 to bring my interest rate down while rebuilding credit. That was a huge mistake. Pmnts were $428 per month, which I paid for 3 years to find my payoff balance was $12,932, which means approximately $106.47 was applied against the principal from each payment. That leaves a difference of $11,575.08 paid in interest-only over three years. That would mean I was paying a 69% interest rate on a loan provided at a 16% interest rate. Read the fine print. There is an enormous number of hidden fees and they’ll tack them right onto your principal and charge interest on those as well, just like those crooked credit cards that max out the moment you agree to them. Still, even with extra charges, I had no late payments and they were ruining my credit reporting late-payments and the only way I paid in that much in interest on that car is if they were compounding interest weekly and charging interest on the interest. I got frustrated trying to fix it, I couldn’t refinance because they ruined my credit, so I voluntarily surrendered the vehicle. They sat on it for nearly 3 months before coming to pick it up, demanding I pay insurance the entire time, then they reported it as an involuntary repossession. That was 2014, I am still fighting to correct this BS. Last year, I found they had reported all this happened in 2016 adding two additional years of impact. I’ve got the late payment reports corrected with one bureau after showing how many times this company has been sued for this. Don’t go with this company, you’ll regret it for at least 7-12 years.

IrI wish I could rate 0. If this is your only option for financing your vehicle, you should wait. Don't do it. Don't have a financial hardship, they will run your pressure up trying to make arrangements. They will deny you and lie to you and say you are not eligible for an extension. I should have just did a voluntary repo. I would have been better off. I regret ever signing this contract. Horrible customer service and just insensitive bunch of horrible liars. Horrible. Don't sign the contract. You will regret it if you don't pay on your due date they will call you the next day at least 10 times to force you to set up automatic payment.

First let me say that I did not choose to finance with this company. I financed my motorcycle through Nationwide. Then Nationwide closed their entire motorcycle division and sold my loan to these people. They refused to let me make advance payment on the principle, which was in violation of my lease terms. Their communication is terrible and they pulled on my account twice for the first two months. I decided after the initial terrible interactions that I would pay off the remaining $2,000 balance in one lump sum. There is a payoff option online, don't use it. I called and made my payment over the phone, which was more up to date than online. If you do it online you will end up with a very small balance due to the discrepancy of interest amounts. I paid my loan off the last week of January. I followed up with them in March, nothing happens. Here I am in June, and after countless emails with the world's dumbest human being, I FINALLY have a release of lien letter. When I asked why they didn't do their job six months ago, they claim Nationwide never bothered to give them all of the information so they couldn't do their job. what. stop it. They really thought it would be acceptable to just do nothing?! Do yourself a favor and look elsewhere for financing. This company is not a lender, they are a debt collector, and you will be treated as such.

Have my vehicle financed through this company for credit rebuilding purposes! These people will start calling and text multiple times a day if your payment is not made on or before the exact due date, they are obnoxious when they do call. Will be refinancing as soon as possible.

It hurt to read the comments and see what everybody is going through. The change from Sierra Finance to 1st investors. Has Been like a roller coaster of miscommunication. You have to call every time you want to make a small payment. Because they website don't give you the option to pay how much you want. Then when you get in contact with them they make you feel like you owe a collection debt. What I recommend to all the hard-working people out there .that's dealing with this company. Refinance are make it a priority to hurry up and pay it out. You can be losing or gaining but the most important thing you'll be setting yourself up to be stress-free.

If google would let me I would rate this company O Stars. This company is shady, they rack up charges on your account without your knowledge. If there's an issue with payment they do not let you know. Instead they tack on more charges. I didn't choose this company, they bought out my loan from someone else. I plan to refinance with another company that has more good faith. DO NOT FINANCE WITH THIS COMPANY, YOU WILL REGRET IT! BAD BAD BAD! TERRIBLE!