Northwest Federal Credit Union Liberia Ave, Manassas

Terrible customer service on the phone, I try to make a payment for my mothers cars which I normally do online. Then changed there system and then the give you a hard time to make a payment cause they dont want to give any info on what is due or account number which is ridiculous. Every single check you make in any bank that goes out to the public has a account number on it so whats the mystery with dumb kia payment loan account number

Great customer service. Friendly staff, competitive banking products and loan servicing. Convenient location in Manassas. Lobby service is always fast and friendly. Coin changer available in the lobby area. Shared service counter for Co-Op CU customers.

They make $8,800 worth of charges on your auto loans without calling or contacting you first, then when you call to ask about it you get placed on hold or shuffled around to other people for hours

I've bought around seven cars from Hyundai over the last decade. Always at the same location, always from the same salesman. I recently got a letter from Northwest stating they didn't have record of my insurance and would be forced to purchase insurance on my behalf if I didn't provide the necessary info from my insurance that I've had for over a decade, over various vehicles. When I purchase a new vehicle I provide proof of insurance. This is the first time I've had to carve 40 minutes out of my day off to re-provide information I've already provided at the point of sale. I would say my impression is less than satisfactory with this lending company. When I asked to speak with a supervisor after providing my info, again, I was sent to a third party agency that collects insurance information for Northwest. So even when I wanted to complain to them, I had to do it myself. Who runs this company? Is there nobody that works there that can shoot down their horrible ideas?

I always have a pleasant experience when banking at NWFCU Manassas branch. The staff are very accommodating, nice and are always smiling. Better than going to their main office in Herndon where I go at times I had to check in at my work. One time, I had an issue with my mobile deposit that got rejected and caused overdraft fees on my account. The teller and lady manager understood the situation and refunded me the fees.

I LOVE working with nwfcu! It is by far the best bank i have ever delt with. Christopher helped get me taken care of and i couldnt be more ecstatic! I have yet to ever have any problem with them and hope to be able to continue my loans through them.

Went to refinance my loan after I got my credit score up. Filled out the paper work online. Was denied because my vehicle had been in an accident. Dont waste you time! Go to another bank

I have banked at at least four of the NWFCU branches over the past 8-10 years, and have had fantastic experiences all around. I don't know where the negative reviews are coming from (branch), but @ the Liberia Manassas, and @ Herndon-HQ, we've always had stellar experiences. A hot cuppa coffee doesn't hurt! The account benes for kids are especially best among banks/credit unions in this area, with annual Birthday Buck incentive, great youth certificates, a high-yield interest on kids' savings accounts, and finance education for kids, too.

Well I've been told to go and use the Manassas branch that they are awsoawe but today I went in to open a account with cash and had to wait for a lady that was busy making her drink then sat down and she couldn't answer the basic questions every question she had to get up and go ask someone every time that got old quick I asked her nicely if she could give me someone that can help me so she left never came back so I went to the counter and the same lady who pushed me to her is the branch manager Apurvi Patel which had a attitude and being a smart ass in her own way she asked what is the issue I explained that I need to know what ATM can be used she smiled and says all I said ok that but they will charge you making me madder I asked again what ATM can be used with the account considering there's inloa couple branches she couldn't tell me all they will charge if not is only a dollar I asked her name and a card she didn't want to give her card well I called another branch and they said she's the branch manager I don't know how if she don't Know basic information I would stay away she's very rude and ignorant unless they did not want to deal with me because of my appearance that wrong because I had cash for them there loss

The staff is so great and helpful would definitely recommend it to all my friends and family. They are always so kind and attentive, I love it here!