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Northwest Federal Credit Union Trimble Plz, Leesburg

3.5
(10)Loan Agency
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525 Trimble Plaza SE, Leesburg, VA 20175, United States

+1 703-709-8900

http://www.nwfcu.org/

  • Friday9AM–6PM
  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
CLOSED
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    Northwest Federal Credit Union 01
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    Reviews

    3.5/5.010 Reviews

    D

    Dominique Ngo
    1

    I have been a customer with Northwest Federal Credit Union for nearly 10 years. I had questions about fees and a cashier's check and they were not very forthcoming or knowledgeable about the information. I ended up being charged fees that I had asked about to avoid, and then called member services who had the information and gave it to me after the fact. This is not the first incident where the customer service was lacking. Even though I have been a member for many years, I am likely taking my business elsewhere.

    A

    Arlette L M Jeet M.B.A.
    5

    This is an amazing credit union. The customer service was one of pure excellence. It was a surprising reprieve to experience such a high level of customer service in the Northern Virginia area. I especially thank customer service agent Will for the informative and pleasant service he provided. These people perform their daily tasks with a spirit of excellence. Thank you kindly for being who you are. I only have good things to say about you.

    F

    Frankie Velez
    1

    Poor customer service. They clearly don't care about their clients. I kindly asked for their help, that ironically would have strengthen our business relationship and they denied the help. I will look as soon as possible to refinance with another lender. Don't ever do business with this people!

    R

    Rebekah Herndon
    1

    I went here to get an auto loan while I was out on maternity leave and was denied because it is unpaid maternity leave... I’ve been trying to find a lawyer to help with this issue but have had little luck so I figured I may as well get the word out that this is the worst bank I’ve ever had. Every time I’ve had an issue come up they have been unhelpful and taken multiple hours and end up saying the same thing we can’t help or you are denied. We are a young family and we just had our first baby I don’t see why this bank is so unwilling to help new families start out, I’ve never missed a payment and I know I always pay my bills very dissatisfied with this bank specially since this bank has a record of all my transactions and payments in the last 3 years, only reason I switched was on the word of my husband and he spoke very highly of northwest since he has had them all his life now he is willing to even switch banks because of what happened and what he witnessed with me

    B

    Bebe Star
    1

    Only 1 person working in front. They pay a guy greeter that cant help nothing. None of the loan officers dont help. I waited more than 10 min. I was 2nd in line. When i left 5 people waiting behind me. Good thing this is not my bank. Just cashing a check.

    D

    Deanna Taylor
    5

    The best management team and customer service staff. Customer are treated with the utmost respect. I am happy to be a member of the Northwest Federal Credit Union.

    C

    Chase Strait
    1

    Don’t go here, period. They’re friendly to a certain degree, but doing business with them is painful. They don’t care about keeping nor gaining customers, in addition to staying behind on updating the credit union by months at a time.

    D

    Dion Dillard
    1

    Long lines for simple customer service. Northwest FCU stopped servicing other CU members at their branches, but they do allow their members to go to other CU’s. In my opinion, this is a double standard from a shared branch perspective. Do not support or go to this CU!

    J

    Jacob Moore
    5

    Everyone I have encountered here has been very friendly. Everyone is willing to answer any questions I have and have made me enjoy stopping here to do my banking.

    E

    Eric Brouse
    5

    Everybody is extremely friendly and all provide excellent customer service

    Personal loan Providers Nearby in Leesburg

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    3.4
    (10)

    Bank

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    3.8
    (10)

    Credit union

    FAQs

    • 1. How to Get Hold of Northwest Federal Credit Union?

      You can contact them at +1 703-709-8900 or enter their website and submit your application form.
    • 3. How Can I Apply for a Loan from Northwest Federal Credit Union?

      To secure loans from Northwest Federal Credit Union, you can submit your application form on their website or go and visit the store. You are likely to drive your vehicle there when getting auto title loans. Visit our website to get more information about online auto title loans.
    • 5. What Should I Do When I Am Unable to Repay My Loan?

      Missing payments on a loan can lead to lawsuits and damaged credit scores. Get Hold of your lender when you can not repay the loan.
    • 2. What Is The Office Address of Northwest Federal Credit Union?

      You can find the store at 525 Trimble Plaza SE, Leesburg, VA 20175, United States. Open a Maps app and get driving direction to Northwest Federal Credit Union.
    • 4. Is Northwest Federal Credit Union an Agency or a Lender?

      Northwest Federal Credit Union is a Credit union offering you various types of loan options. Check our site to get online personal loans for financial emergency.
    • 6. Does Northwest Federal Credit Union Offer Loans for People Who Have Poor Credit Score?

      Yes. You still have chance to get loans with Northwest Federal Credit Union even with bad credit. It is also available to get installment loans for bad credit without good credit through our platform. You can also learn more about personal installment loans through us!