Northwest Bank W Streetsboro St, Hudson

Terrible Bank. Really quite simply put, they don't care about the customer. They really don't

AVOID THIS BANK!!! Without my consent or knowledge they changed my free checking account (which I only use to pay specific bills, I have never held any balance) into a 15$ a month interest bearing account....which requires a 5000$ balance. Since this was a free Billpaying account I also don’t look at transactions very often, so this 15$ transaction happened 8 times over the course of a year. I called into their corporate office and the local office in Hudson expecting an apology and an easy refund...instead I got refusals from rude people. I wouldn’t recommend this bank to anyone.

Don’t use. They are not willing to work with you on anything. My grandmother 86 thought her loan payments were coming out. They said they sent her “notifications “ of that. Which she never received. So, they repossessed it. The ONLY way she could get it was to pay the WHOLE AMOUNT SHE OWED ON THE CAR. Thankfully she had the money. Which disappointed a man named Keith very much. He came at us with a horrible attitude and then accused us of having one and if we didn’t change our tones he would disconnect. Someone who had on time payments her whole loan. Disgusting. Unprofessional. Never take a loan if offered by this company.

The people that work there are really friendly and will help you with everything. They also have candy and cookies for customers free of charge.

Northwest Bank gave me the best rate on my new auto loan. Thanks!

Your money is not safe in this Bank.