U.S. Bank Branch N Main St, Hudson

I have been banking at US Bank for over 10 yrs. I went in to do a simple wire transfer to someone, had I done this online it would have been easy. Not only did they not complete my wire transfer but they began to ask me very intrusive questions that frankly have nothing to do with my transfer - this is not about KYC or security - this is about control. I will be closing my account here.

This will be the 2nd discrimination experience I had at this particular location where I have been a member for years and I would appreciate it if you guys do not contact me again. I applied for a business checking account and I decided to withdraw my application and go someplace else as I feel discriminated against. When I requested information about business credit/business loans and I am African American. The business representative from the Hudson Ohio location immediately mentioned that US Bank does not provide business lines of credit and/or business loans to "people of my credit score". I asked her what is the minimum credit score and she said "680" when I have a 740. She never even checked my credit score. She also mentioned that the applicant is not allowed to have any bankruptcies in the past 10 years when I am reviewing the business credit/loans on the website and it says something entirely different.  My bankruptcy has been discharged for over 3 years. She referred me to SBA when US Bank clearly provides these services and it is on their website. Again, please do not contact me again whenever I apply for anything else in the future and give my application to another surrounding US bank that knows how to communicate with other cultures and ethnicities.

Worst Experience and Discriminated based on color. I was their for Cashier check and it was emergency for me. I asked the old lady who was work there but SHE WAS RUDE AS HELL. She said she don’t do it and when we trying to tell her that integer us branch do this all time. But she rudely replied and told us to have fun with other branches. Even they didn’t seem want to work, both ladies where so rude. This is really not expected from employees who’s getting paid for public service. Worst branch and employees

This locations team is very well trained and eager to help. I talked to Nik and he was very involved and understand my issue and help me out going above and beyond. As usual, they treat me as i am important customer for them, which really give motivation and satisfaction.

The US Bank team is fabulous to work with. They completed our VA loan with a very short lead time. The communication and professionalism is outstanding. If you are looking for an honest LOAN officer. contact Eddie Norman at the Hudson Branch. He went above an beyond for our transaction!

These broads do not want to help you. I was told they could not change my pin. I then called online services and my pin was changed. 3 women two old one younger sitting behind her desk. Concerned more with stuffing her face then trying to help out a customer! Lazy lazy unhelpful.

US Bank is always great. From city to city or State to State I have always been treated like my business matters and what ever I need is important, even if it's directions!!

One teller is very rude practically yelled at me over the phone would not help me on a simple mortgage payment. I felt as though I was a huge bother to her

I would not recommend going to this location as the tellers seem to be very grumpy and not excited to be there to say the least. Made to feel like I was burdening them by making a deposit.

Fast friendly service! I love the ladies that work there!