Northwest Bank E Charles St, Muncie

Absolutely, positively, and without a doubt the worst bank you could ever possibly use. I signed up with mutual, a great bank for the people, and was left with northwest: a great bank for themselves. Terrible customer service, terrible “policies”, and terrible banking hours. Do yourself a favor and just use Venmo, cash app, etc. to avoid a terrible establishment.

Popular Muncie and Delaware County bank. This branch is located in downtown Muncie.

Horrible customer service, they are lazy. I went to cash a payroll check . I cash larger checks then the one I was trying to cash. The check was wrote from a different bank this time. Because they called once and got put on hold to leave a voice mail they would not cash it. Said it was easier to put a 7-10 day hold. I asked who can I speak with to help them verify the check said a girl named Regina but yet wouldn't give me her number or let me speak with her? So why tell me her name??. Said since they called and couldn't verify the check that even if they called back to verify it, they still would not cash it. They are lazy and need to learn customer service especially if I'm offering to call bank or employer to have them call the bank back (doing their job for them) they still wouldn't cash it.

We had trouble with other banks knowing how to do a mortgage for our condo downtown. Mutual knew exactly how to do it, got us a good deal, and even helped at the closing.

Don’t answer the phones. My money disappeared from my mutual bank card, they said it should be on my new “northwest” card...& it’s not. I had money before my bank switched to them, now I don’t.

Was told when the new bank took over you would be open on Monday and this is Tuesday and the phone says that you are closed if this is the new service then it might be time to change banks

This bank has stolen over 350$ out of my account since they took over. Wish mutual bank would have never left.