North Coast Credit Union Riverside Dr, Mount Vernon

I was a passenger while a friend was cashing a business check. The woman behind the glass in the drive-through was extremely pleasant. She's a kind spirited, good person. I even had to mention to her that she has a very pleasant smile. Her service was excellent, with a smile throughout the entire process, even when she had her mask on, her eyes would smile. Overall, really great, personal service. I might consider banking there myself. If you are looking for a credit union, I would, at the very least, put on your list of your establishments under consideration. If everyone working there provides service like the woman that helped my friend, yes, I highly recommend this credit union, just based on the service alone.

I've been with NCCU since 2017 (auto loan) and refinanced in 2019, although at the time they had some issues getting my autopay to work they resolved it as the issue was on their end my bank told me. I was helped via phone calls and had never been inside the branch until this year when I signed up for a personal loan, which was all very new (and to be honest a little intimidating). Olivo helped me via email and phone, he had great customer service and answered all my questions, and in person at the branch he helped me for the last steps for my new loan. The branch was spacious and clean, good customer service from the tellers up front, but I especially wanted to give Olivo 5+ stars! Even when my current auto loan and new personal loan are paid, I will continue to use NCCU in the future and do recommend them.

North Coast Credit Union is wonderful. The tellers are kind, personable, and knowledgable. They all have great attitudes and put the customers first. I have been A member for over two years and have had many questions that have all been answered and explained. Plus no hidden fees! If your looking for a credit union who will make you feel welcomed take the time to explain your concerns then you’ll have no regrets coming here.

ATM is always down. Can't go into the lobby without an appointment, so the doors is always locked. The call center to make the appointment is the most terrible run around ever. I've been looking at the tellers through the window as they stand there waving for help. I just need a simple withdraw from the bank. And I can't get that. Feels like they are keeping me from getting my money.

I have had an account at North Coast for over 11 years. I recently went in with my husband to see about adding him to my account to cash his paycheck (his license had been stolen). Despite having his birth certificate, social security card AND an old expired driver's license, they refused to assist us in any way. I like a financial institution that is a bit more personable. I was truly shocked and actually a little embarrassed for them!! I am in the process of changing where I bank-my direct deposit will be changed first thing in the morning to Key Bank in Burlington-they were able to help us. And yes, North Coast online banking IS extremely outdated and essentially useless!

My mother is 85 years old with a credit score of 835, and she was declined by North Coast for a credit card! This is a person that has never had a late payment in her life, and is now on a fixed income, with a healthy savings account. AARP recently published an article exposing the dangers of using debit cards instead of a credit cards, and the fraud risks, etc. so she decided that she should get one through her credit union. She was shocked when she was declined, and at her age, took this personal. I called the credit union to try to explain the situation, and help get this resolved. She explained to me that a couple of them took a look at her application and made the decision. I tried to explain her situation to the woman I spoke with, and ask for help to resolve this so that my mother did not feel offended. While she was pleasant on the phone, she clearly had no empathy for my mother. There is absolutely no reason that her application should have been declined, other than her age and a fixed income were obviously taken into account. I would not recommend North Coast Credit Union to anyone, and we will be closing out her account. I am also on her account, and was considering moving my accounts. I am glad that I experienced their real customer service in time to avoid that mistake. Poor judgment calls!

Got a good rate on an auto loan but this is the worst bank i've ever had to deal with. For some reason i cannot login to my account everytime i try and then i get locked out and have ro wait 10 munites while they unlock my account before changing my password. They repeatedly charge an old payment acount when my bills are due and so the payments are returned. Nobody can tell me anything about why they keep doing this, and now they wont let me make payments online.

absolutely worst bank ever!! lobby isn’t open so you have to go through the drive through and that alone will take at least an hour if your lucky. then when you try to call it’s even worse than trying to get through the drive through.... id give zero stars if i was able too

Super accommodating institution. I've believed in Credit Unions since a child, and am thrilled that I have been able to continue on with them as a business for 32 years now! They have worked with me over these decades to make them our best, flexible banking partner possible. Thank you!!

It's was very good and this Bank is really good for me because when I need it and it helped me a lot and thank you a lot and I would recommend this Bank to other people's thank you so much.