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Alaska USA Federal Credit Union E College Way, Mount Vernon

3.6
(10)Loan Agency
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315 E College Way, Mount Vernon, WA 98273, United States

+1 800-525-9094

https://www.alaskausa.org/

  • SaturdayClosed
  • SundayClosed
  • Monday10AM–6PM
  • Tuesday10AM–6PM
  • Wednesday10AM–6PM
  • Thursday10AM–6PM
  • Friday10AM–6PM
CLOSED
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    Alaska USA Federal Credit Union 01
    Alaska USA Federal Credit Union 02
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    Reviews

    3.6/5.010 Reviews

    M

    Matt G
    1

    Terrible banks to do business with. After 12 years I went to BECU. In recent years this banks practices have gone dramatically down hill. There seems to be a big disconnect between the branches and they're member services call centers. Tami, the branch manager at this bank was completely useless - failing to return my calls as promised and unhelpful in helping to work with me. The branch managers are nothing more than glorified front office admins under empowered anything to help their customers. Shame on you Alaska USA, you used to actually care about your customers.

    Response from the owner

    Hi Matt, we truly appreciate you taking the time to share your feedback with us. We're sorry to hear that this was your experience. Your feedback will be shared with upper management for review. If you'd like to speak with someone about your experience, please send a good phone number to [email protected].

    B

    Barbara Riley
    5

    This is the best banking business that I've ever dealt with!! They are so kind and extremely helpful!! They are so much appreciated as well!! Thank you for your loyal business!!

    Response from the owner

    Hi Barbara, that's amazing, your membership means the world to us! Looking forward to many more years together.

    N

    Nic Lee
    5

    Top notch customer service online or in person. In 19? years I may have had a few issues pop up but they were resolved quickly and courteously.

    Response from the owner

    Hi Nic, that is awesome to hear! We appreciate your kind words and loyal membership!

    j

    jay palmer
    5

    Best credit union around! Easy in ready out and always very helpful!

    Response from the owner

    Hi Jay, that's awesome to heat! Your membership means the world to us.

    B

    Boyd Jordan
    1

    Poor customer service. Turned our account over to the state as "dormant" with poor due diligence in attempting to notify us. When we contacted them at the branch they couldn't have cared less.

    Response from the owner

    Hi Boyd, we're sorry to hear about your negative experience with us. We'd like to review your situation and see if there is anything more we can do to help. Please send a good phone number to [email protected] so we can give you a call.

    D

    Dianne Luding
    5

    I love my AUSAFC! Great customer service!

    Response from the owner

    Hi Dianne, that's amazing to hear! Your membership means the world to us!

    V

    Viktor Kovalyuk
    1

    I'm used over 10 years. Never more used.

    Response from the owner

    Hi Viktor, we're sorry to hear that. We'd like to review your situation and see if there is anything more we can do to help. Please send us an email to [email protected] with a good contact number so we can have someone from our team reach out.

    E

    Elizabeth Edge
    2

    I have had the worst interactions with Alaska USA, this branch and others. I never leave getting what I wanted and have to come back. That or someone previously messed something up and then I have to fix it the next time I go in.

    Response from the owner

    We're sorry to hear that, Elizabeth. We would like the chance to fix this. Please contact our Member Service Center at 800-525-9094 or [email protected]. One of our team members would be happy to speak with you so we can get this corrected.

    Z

    Z. Hominid
    5

    Great bank! Open seven days a week. Wow. Terrific, truly courteous, and helpful staff. Bank staff is good.

    Response from the owner

    Thank you for the kind words, Z.! We're happy to hear that we met your expectations. 😊

    s

    sean fox
    2

    A closed all the branches near me, When I call customer service they said if I don't like it I can change banks

    Response from the owner

    Thanks for reaching out to us, Sean. We’re sorry to hear that and we’ve forwarded your experience to the appropriate manager for review. Your membership means the world to us and we’re here to help. As a member of Alaska USA, you can conduct transactions such as deposits and withdrawals at 5,600+ shared branches worldwide through the CO-OP Shared Branch Network. There may be a shared branch that is more convenient for you. You can find a shared branch near you at co-opfs.org/Shared-Branches-ATMs. Remember, you can also view your account balance and transactions, transfer funds, and more using the Alaska USA app. For more information, visit alaskausa.org/service/ultrabranch. If you have additional questions, please send a good phone number to [email protected] so we can contact you directly.

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    FAQs

    • 1. How Can I Make Contact With Alaska USA Federal Credit Union?

      In order to make contact with them for loans, you can making a phone call by +1 800-525-9094, or you can direclty search for online loans. If you need any loans like personal loans for bad credit, you can click this place, which will be faster.
    • 3. How Can I Get a Loan at Alaska USA Federal Credit Union?

      The most efficient way is to use their website's online form. For your need of payday advance loans from the Internet, simply browse our site to discover more details.
    • 5. What Should I Do I Cannot Repay The Loan On Time?

      The best way is to discuss the details with your lender at first and find out a solution for both parties.
    • 2. Where Do I Find Alaska USA Federal Credit Union?

      Alaska USA Federal Credit Union is located at 315 E College Way, Mount Vernon, WA 98273, United States. If you wan to visit them by yourself, just use the map to locate a way to get there.
    • 4. Is Alaska USA Federal Credit Union an Agency? Or a Lender?

      Alaska USA Federal Credit Union is a Federal credit union. Or you can directly find CocoLoan, which is a lending broker, can help you connect with 100+ lenders to get multiple loan options like installment loans online, look at this page to find out more.
    • 6. Can Alaska USA Federal Credit Union Provide Bad Credit Title Loans?

      Sure. You can get car title loans by hitting here.