North Central Area Credit Union S Reserve Rd, Houghton Lake

Just became a member today and was pleased by the management of the bank and amazed how much they care about their members.

Pretty terrible customer service or internal communication. Left my card in the ATM on Friday, went through drive-thru 9am Saturday. The CSR stated no one would go to ATM until Monday and that if not their credit union the card usually gets shredded. Said that since I came through she would take name and number and they would call so I could pick up card. Called Monday, nope card was shredded.

We do most of our banking here, and just love how friendly the staff is. They are so nice whenever we stop in or come through the drive-through. We would often bring our dog with us when stopping at the drive-through, and they'd always have a treat for her and a nice word, and when she passed away, they were very kind and asked after her. Just great people.

NCACU has been my banking establishment for almost 18 years. I love the credit union and the staff but recently one of their newer employees working the drive-thru has went out of her way to be rude and unprofessional to me on multiple occasions. Her name is Victoria. She is a younger, portly woman with long dark hair. Make sure you double count your money and check your receipt as well, I’ve had two different incidents where her count was off. I can’t say if it was intentional or not but I’ve NEVER an incident in 18 years and its happened twice in one month by the same person.

My Husband Darren and l have used this Bank since around 2006 we lived and were Caretaker's at Clear Lake Ranch in Gladwin. When my Husband died April 2015 l went from one place to another for about 2 years . I roamed around visiting one relative after another from lower Michigan to Florida NCACU was with me every step of the way making sure my way was clear when my life was so torn ,keeping my account in check at all times and making sure l could get money when l needed it even getting it from affiliated Banks. I now live in the Upper Peninsula of Michigan . Why change when l have the best why bother . Thanks NCACU

no body answered the fone, I hung up after 20 minutes on hold. terrible service. the voice music while on hold is stupid and ignorant. the credit union should evaluate who is supposed to answer fone calls

Very nice people, my whole entire family has gone through here and never heard a single complaint

Been banking here for a few years. Always good service.

They can’t even answer their phones or call me back! Very poor service very unprofessional!

Always friendly & helpful. Love you guys