Roscommon Insurance N 5th St, Roscommon

It was positive, yet the situation is only tentative resolution. Hoping for more.... At least it was positive and moving forward.

I was with this company for about a year. They withdrew my 7 policies from an old account, over a week after I had updated my information to draw from a new account. The agent said it was not her fault, it was my banks fault for their mistake. She refused to apologize or refund the money. The "owner" Mike said they would issue a refund as soon as possible. Three days later I called to ask for an update after checking with my bank to see no refund. Mike said he could not issue me a refund for the pulled policies or for the additional four withdrawal attempts to my account due to the fact that "his office can't do that". He also kept trying to place blame on their billing department and myself for not "checking what policies were being changed". What job are these people even responsible for if they don't handle payments, refunds, or changes? I'm out $396.30, no attempts to correct the issue, no one in the office can perform their job. Mike himself said he refused to issue a refund. I did call a few new insurance companies during this and two out of the three I called quoted my 7 policies over $700 a month cheaper! I was thrilled to know in just one month I would save what this company stole. I will never trust this company to handle my money again. Nor would I trust them in a situation when I did have a claim, to help me. I would strongly advise to choose a different insurance company to handle your policies when you have a claim.

I have never felt more valued then this group of people have made me feel. I got my quote fast no hassles and just the environment made me feel well wanted. This is one of the the best places around. If you’re looking for value and you want to feel valued this is a place you need to go to. Great job guys and thank you!

I have always had positive experiences when dealing with Roscommon Insurance. They are very quick to respond, very detailed and very professional and friendly. The staff knows how to take care of the customers and the communication is great.

Always super happy to help, always respond in a very timely manor. I have called a few times for quotes and always given the help I needed, they are VERY polite and courteous, I would recommend them to everyone!!! Everything is so impersonal these days and you fill out forms online trying to figure out what is what, a simple phone call and they happily answer all of your questions and give you the quotes that would best suit you! Great people!!!!

The team at Roscommon Insurance went above and beyond, helping me so much when I was in an accident in Lansing. I was shaken up and they initiated calls to the towing company and repair shop, coordinating everything. They made something miserable become an easier experience and I'm grateful for the friendly and compassionate help when I needed it!

The staff and management at Roscommon Insurance have always been helpful and quick to provide answer to any questions. Advice has always been straight forward and always considering the entire picture. Roscommon Insurance handles my personal insurance and 4 business locations.

Great, conscientious staff,who always work for the best interests of their clients. We appreciate personal notes from Mike Walker if and when he has suggestions regarding our policies.

Always pleasant and patient. Never any issues. Wish more business were run like this.

I have had my insurance with Roscommon Insurance for many years and have ALWAYS had the absolute BEST SERVICE! The whole staff is incredibly knowledgeable and professional. They have a customer for life.