Newtown Savings Bank - Newtown Office Church Hill Rd, Newtown

Always happy dealing with NSB. Construction mortgage, refi, everyday checking etc have been good experiences.

the agent I was assigned to for my mortgage was the most unprofessional and disrespectful bank agents I have ever seen. the first few encounters he seemed friendly. but he became very rude on the phone when I called him regarding a house we wanted to purchase on a holiday. this was part of his job to respond to clients on that holiday but he acted as if I was abusing him. in the last call that day he literally started yelling like a maniac and said I was using him and that I was wasting his time. in the end he said he would send me the letter but he didn't want to hear from me again and hung up. I was in shock how a bank agent treats customers like that. later I heard he is well known to be cranky but that definitely does not make the bank look good. I switched to a different bank the same day and found a very professional agent who helped me and we actually got a mortgage with a lower interest rate. make sure you shop around and think twice before choosing this bank for mortgage.

Do not get a mortgage here. I have never dealt with more incompetent people in my life. I had to upload and then email every single document they asked for several times. Charlene is either to lazy or incompetent to go and find the documents on her own. After jumping though SOOO many hoops we finally received our mortgage and moved in. Now we literally have to call to get a mortgage statement from this “bank”. It’s the 27th and we still haven’t received a statement. Newtown savings bank and the mortgage team is an absolute joke. Go to any other bank.

I have several accounts at this bank and have been shown tremendous courtesy and appreciation by everyone who works there, from tellers to the branch manager. I received an immediate phone call from one of the managers when suspicious activity was detected on one of my accounts. I have contacted the bank regarding issues with the website which was dealt with quickly and efficiently. I have nothing but positive things to say about this bank.

Been a customer for over 20 years and NSB has always been extremely helpful and were competitive when I used them to finance a car. Their iPhone app works great as well.

Terrible customer service. Will never think of opening a account