Bank of America (with Drive-thru services) Queen St, Newtown

While not specific to this location, dealing with BOA has been terrible. They provided the loan for a vehicle purchased from a dealer. The paperwork which I needed to make my first payment arrived 10 days after the payment was due. I've been waiting for my online login code from them since this, so I can set up automatic payments, but SURPRISE it still isn't here and I have to call in and make my 2nd payment. It's like dealing with a loan shark who's nowhere to be found when it's time to pay, but wants to put points on your late payments. 42 thumbs down, do not recommend.

What a horrible place. Inconsistent staffing, unhelpful bankers, inconsiderate advice, dismissive, no appointments available but no one in any meetings. Predatory dishonesty, no wifi. Just some big hollow building that keeps your money from you at any cost. UPDATE: huge surprise, Bank of America representative assigned to handle my complaint, never returned a single phone call, left two messages during business hours, never tried again, never returned a single call, I called every week for five weeks. Absolutely pathetic excuse for a company

This location is inconsistently open. When it is they have one teller working while “suits” just walk around and wish you a good day. They have no concern for their customers, and I am sick and tired of their looking out for my health by closing the bank.

Poor quality customer service, Bonnie need more help learn how to help customers, also all because you dont have a account with their bank doesn't make it ok to brush people off and not answer their questions. The assistant Manager was helpful and Amy the head of the bank was amazing. Over all this bank needs some good customer service and lean how to treat people and how to assist them with their questions.. if I could I wouldn't even give this bank a star due to Bonnie.!

Website still says they are open until 4 but the lobby is not. Drive up window was closed at least 15 minutes early. That's when I got there. Could have been all day. Have to agree that it's very inconsistent with when this branch is open and you can't reach them by phone.

Sat at the drive-up this morning for 20 minutes after sending my deposit materials through the carrier. Pushed the "call teller" button several times. No response. Called the branch from car and was put on hold for 6.55 minutes. Gal asked "if I was in the correct drive-up lane," which I was. This branch never seems to have their act together. Wonder if it's profitable and who is responsible for the territory.

I've been going here for years, never had any issue with any of the employees. Everyone is very helpful

Great service and understands the concept of customer service!

That old lady cashier is Disgusting