Newrez LLC David Taylor Dr, Charlotte

Michael and Andrew were awesome at helping me refinance my house. They kept us involved and went above and beyond to ensure we were able to close on our house.

This has been a nightmare since we refinanced in October 2020. Our loan was sent to this company (if that is what you call them) They are hard to deal with and I will try everything possible to get away from them. Please stay away from them if you can to prevent frustration!

Stephen Le Gost has been a huge help in my 2 refinances with NewRez. The entire experience from the 1st refinance made calling Stephen an easy choice when I thought it would be beneficial for me to look at doing it again. Thank you!

Everything worked out in the end, but there were several dead spots where I was unsure what happened next and had to email to find out. There were also spots where I would have liked a better explanation or somebody to walk through the numbers instead of just paper dumping me with a lot to read and review... in the end I am happy, and it worked out well overall.

Each time I've spoken with a mortgage consultant, it's been very professional. Zaharah has answered my questions promptly and accurately. I expect I'll be with NewRez for a long time!

Mark made the process of setting up a mortgage very simple. He answered all my questions and was transparent throughout the whole process. I wouldn't hesitate to make sure he's referred to everyone I know plus my 1st phone call when needed again. Thank you again Mark and Team Penn Financial!!!!!!

Brought up issues that were not true. We asked for copy of our credit report but were never provided with it. We asked for direct deposit of funds they mailed a check instead, which in turn caused a delay. It was a huge hassle to deal with the closer, very unresponsive to needs and questions.

My experience with Mark Scarrow and Brittany was EXCELLENT! They not only made sure every question was answered but they also made sure that they got me into the home I wanted. I will definitely be referring them to anyone I know looking to purchase a home! They truly know what CUSTOMER SERVICE is!!!

I had a hard time with my processer. She would never get back to me. I finally went to her supervisor. My loan officer was very nice and accommodating.

I really wished I would have looked this company up prior to doing business with them. They have been the worse ever!! To do business with. If you are looking to finance or refinance anything. Run away from this company!! A nightmare!!!