Fifth Third Bank & ATM Mallard Creek Rd, Charlotte

This bank is legitimately terrible. There is only ONE employee MOST OF THE TIME. And if there is ever more than one, they're extremely rude to each other. I was mean mugged by the branch manager for getting there at 4:55... but a deposit shouldn't take a full 5 minutes so why the attitude??? Then to top it off, the employee moved so slow (probably frazzled after the manager was rude to her in front of people) that I couldn't even make my deposit without my ride threatening to leave! Ever since I've opened this account, I've had nothing but issue after issue after issue. This entire institution as a whole is terrible and this branch definitely follows suit. This is the ONLY BANK THAT HAS EVER HELD MY CHECKS FOR 2 WEEKS.. and the checks have all been from my employer!!!! At this point, I'm just disgusted and regretful that I ever opened this account.

Like others have said, customer service is slow and terrible. Valentina is very nice and tries her best, but she is overworked and understaffed. The drive-thru often has a wait of 10-15 minutes. You know that's why we're at the drive-thru, right? Because we're in a hurry. The manager Harold Barr is the WORST. Thinks very highly of himself with his flashy jewelry and 3-piece suits, has a terrible attitude. He thinks the customers are there to serve him, and not the other way around. He discriminated against me about a loan, and I've heard the same from others. He has NO interest in serving small business owners and his smugness is disgusting. Fifth Third management should fire him immediately. Other employees are useless, rude, and just don't care. I've been banking here for years, just out of location convenience, and it just goes from bad to worse and never gets any better. You'd think that Fifth Third management would actually read these stinking reviews and train a manager on proper customer service, but no.

Bad customer service at this bank!!!!!! It was one bank teller and one manager in the bank when I arrived 4/4/2022. The teller Valentina is not friendly at all. I walked in and she didn’t greet me. I stood at the counter for almost 3 mins before she acknowledged me. I told her I needed an ATM card. She looked into Judy Parker’s office from the counter and she told me that it would be an hour before someone would be able to help me. She told me that she could make me an appointment. I told her why would I need an appointment when there’s only one person in the bank besides me. There was literally only one customer in the bank and he was in Ms. Parker’s office. Mrs.Parker had her door wide open laughing and talking to the customer asking him personal questions that had nothing to do with banking. The teller Valentina seems to be very intimidated by Judy. I been banking with Fifth Third for only a month. I will be closing my account with Fifth Third in the morning.

I’ve been with this bank for 1 week now and I have to say it was a horrible decision. I haven’t received my card or a temporary card. I called for their services and they do not want to be on the phone. I have been told I can not use my zelle for 30 days which I never understood as my last bank was automatic. I am not able to transfer anything at all. It is basically a frozen account.

We've banked at this branch for at least 15 years, and our family has experienced impeccable customer service, and great security and protection. First off is the service and employees. It feels as everyone want to assure you all questions and needs are met to satisfaction. Our favorite teller is Valentina (I will correct the spelling), she's always there to brighten your day, even if your visit is for a menial task. The banking itself on location, at this bank is always wonderful, quick and smooth. As for Fifth Third's overall system... I would say is customer friendly, even as issues may occur. It is important to mention that I look for how a bank strives to tend to their clients' needs, and that's where this bank excels, as per my experience. I do recommend the bank, and definitely this branch 👍

This is my bank for my business and personal accounts and I've always been impressed with the personal level of service. From being greeted at the door to them giving lollipops to my children, it's a nice place to bank. And on the business side, Harold Barr is the man! He's helpfully advised me on many different fronts- I've found him to be experienced, personable, and knowledgeable.

THIS IS NOT A FIFTH THIRD ATM. ITS A RANDOM ATM INSIDE GAS STATION.

I love this bank, I’ve tried with Wells Fargo and Bank of America and had really bad experiences! But 5/3 is the best! It’s reliable and they don’t charge fees for everything which is the thing I like the most, tellers are very friendly !

I have a business account with 5/3 and need to get my closing docs notorized. I called ahead and ask if someone is avail to notarize for me and the rep said as long as I have an account with them then yes. I went in and the manager, her name starts with an 'M', Marge something. Anyhow, I said I called ahead and needed my closing docs notarize which is only 2 pages. She said oh we only notarize 5/3 documents not any other documents, it's our policy. Terrible policy if truly that is a policy. Btw, my business account was set up to do real estate transactions so if you can't notorize my closing docs, there's no point in having an account here. I will bring my business elsewhere. They should change their slogan to say we make it a 3/5 better. Terrible service.

I would give 0 stars if possible. Unfortunately, this branch is staffed with an incompetent branch manager representing a bank which is completely indifferent to the needs of small business owners. The latest example: Complete inaction to help business customers access Federal funds available through the Paycheck Protection Program. All banks are processing only for existing customers. My business is therefore handcuffed to a bank that has no plan and no care for their small business customer.