Newport Pawn Shop Sw Coast Hwy, Newport

Hello Sir . Owner Jacob here, After replying to your review on facebook also i come to address the issue here. We offer fair prices based on our market and demand for items in our small community. I was honest, professional and straight to the point with you. When you stated what you paid for your ring i hated to be the bearer of bad news but you were overcharged by the last shop you purchased your ring from. Here at Newport Pawn we offer based on gold and diamond wholesale value because that is how we also price our jewelry for resale. I made a more than fair offer on your ring based on todays market values. Yes another shop may offer more based on the fact that they have a much larger and more demand driven market for the resale of jewelry at retail prices. Unfortunately here we do not. I did not offer on your firearm because it was clearly exposed to pro longed moisture and had many spots of rust and a broken stock that is also dangerous.. Here at Newport Pawn we do not accept any firearms with rust for our customers safety. We offered a fair price on your Playstation 4 and you accepted the offer until I mentioned having to test the electronic before purchase and you then became highly inconvenienced and collected your items and stormed out the door speaking un necessary words in regards to our business. As you can see in our google reviews over 90% of our large review base is 5 stars ….and some customers you just can not satisfy. We do everything we can to make the experience as good as possible while still making a fair profit to cover our overhead and expenses. We are sorry about your poor experience and if you would like to come talk to Jacob the owner he would be more than willing to in a respectful fair manner solve our differences for both parties. But one thing we will not do is go against our policies or pay a higher than normal amount for any item to bribe a removal of a negative review. We appreciate the feedback whether it is 1 star or 5 as we love to know how our customers experience was and how we can better them in the future. Hope all is well and we get to see you again soon. Best Regards -Jacob Wayman(Owner) and the rest of the team at NEWPORT PAWN!

We are very sorry to hear that you were unhappy. But we do help people on a daily basis and are verry fair. Sometimes some items have a much larger depreciation than others and some have a much lower demand and are harder to sell. These all factor into our pricing. We do not pray on people in need for benefit but we do have to make a profit to stay open. If there is anything I can do to help out or re gain your business please contact me. Jacob I am the owner. I will do whatever I can to help. Thanks and sorry again!

Glad to hear. Thanks for the review!

We are soo glad you enjoyed your visit. Come see us again soon!

Happy we could help. CHEERS!

I amsorry to hear about the issue. This is the owner here and I apologize for the inconvenience. The computer system is all regulated by the state of oregon and we were having issues with the rates being a small amount off. They have since fixed it we are sorry and hope we can meet again for a better experience. Thanks for the feedback and happy holidays

Glad to see you any time you want to come back!! Thanks for the review !

Thanks for stopping in. We appreciate the review. Hope to see you again soon!

We do our best every day to make a difference and help all we can. Thanks for your buisness

Thanks for the review. We help the best we can. Take care