Umpqua Bank N Coast Hwy, Newport

When I 1st signed up with this bank the lady who helped me was very nice And knowledgeable making the banking experience very easy. Definitely not the way it is today. These days they are rude and do not have the ability or the desire to help. I received a call from frog prevention this morning and the lady asked about a transaction on my account which turned out to be a unauthorized transaction so consequently she blocked my card but was unable to assist or even answer questions about me getting a replacement card. Now I would think the person that calls you and ends up blocking your card should have the ability to get you a new card coming or least answer questions. But instead I was told to call a different number which I did and that lady told me I had to go in to my local branch to get assistance or questions answer. This is not the 1st time that the 1 800 number for umqua has been unable to help or as I said unwilling. All of this on a Saturday morning and now the only time the bank's lobby is open is limited hours on weekdays and by appointment only. So here I sit with no access at all to my money and no answers on what to do about the unauthorized transaction, if I get the money back or if the money is just gone or how long it will be till I get another card and can access my money to be able to live and pay bills. Talk about a bunch of In adequate, unprofessional and rude people I don't know how they claim to be the world's greatest bank. But that's a joke!

I don’t understand the negative reviews on here. Umpqua has been my bank since I was a teenager and have had mostly great experiences with them. Their apps are getting better as well. I am able to communicate with my bank rep anytime and she’s been fantastic. I like all the people that work at Umpqua.

I have been with Umpqua Bank for several years and have not had any issues until now, and it's a big one. I notified the bank two weeks in advance of my upcoming final mortgage payment coming due and instructed them to stop payment on the upcoming autopayment as I would be paying a much smaller sum by wire in two weeks. The teller, as far as I could tell, proceeded to do as I requested. I even phoned the bank carrying the home loan to coordinate. Evidently, my request fell through on Umpqua's end and $1900 is now sitting in the home loan escrow account for a month. I needed that money and am under extreme duress. Not happy!

They are so slow. I am sitting at the drive through for 15 min. Two people are working and helping one person. Staff is not trained at all and rude! The old staff was much better. Get it together. It happens all the time. There sow and cant count either.

Would be no stars but that's not an option they have no info available on opening an account you have to set up some kind of meeting with bank people to even inquire about a checking account they are not interested in your business I think they are more corporate or lending not personal accounts I recommend T.L.C credit union the gals there are great and free checking means free checking the Umpqua bank in Newport will be closed before long with the lack of service they give #onlyfortherich

the staff are always friendly and its easy to set up appointments for bigger stuff. very busy branch so waiting is par for the course.

Don't put your opening time at 9:00 and never pick up the phone. Words can't describe you but numbers can, 1/10😒😒

Went a opened account and people were professional and very helpful. Couldn't ask for a better experience

Super friendly, helpful and professional. They have always gone above and beyond.

Umpqua bank is a excellent financial instatution