New Horizons Credit Union Schillinger Rd, Semmes

Dear Ms. Smith: Thank you so much for your 5-star Google Review! We are so glad to hear that our representative, Sarah, was able to provide excellent member service. We strive to provide great service for all our members, and your review lets us know we are on the right track. If there is anything else we can assist you with, please let us know.

Dear Mr. Parker: Thank you for the positive Google Review! We are so glad Melanie was able to assist you and help with your loan. If there is anything else we can assist you with, please let us know.

Dear Mr. McInnis: Thank you so much for your review! We are so glad to hear that your experience with Sarah was great. We strive to provide excellent member service, and your review lets us know we are on the right track. Thank you!

Dear Ms. Bennett: New Horizons Credit Union truly appreciates your feedback and rating. It is only through our member's comments that we know we are being successful in delivering professional member service. Your comments will be shared with the appropriate supervisor and staff member. If there is anything else we can do for you, please feel free to reach out to us at (251) 316-3240.

Dear Mr. Moore: Thank you so much for your review! We are so elated to hear that Sarah provided such excellent member service to you! We love to hear our members brag about our representatives, as it means we are on the right track to providing excellent service to each and every one of our members. If there is anything else we can assist you with, please feel free to reach out to us at [email protected] or call us toll free at 251-316-3240. Thank you!

Dear Mr. Powe: Thank you so much for your 5-star Google Review! We are so glad to hear that our representative, Sarah, was able to provide excellent member service. We strive to provide great service for all our members, and your review lets us know we are on the right track. Your review will be shared to the appropriate supervisor and team member. If there is anything else we can assist you with, please let us know.

Dear Frankie Little: Thank you so much for your 5-star Google Review! We are so glad to hear that our representative, Sarah, was able to provide excellent member service. We strive to provide great service for all our members, and your review lets us know we are on the right track. Your review will be shared to the appropriate supervisor and team member. If there is anything else we can assist you with, please let us know.

Dear Mr. DeWitt: Thank you for your your comments, and we certainly apologize for longer than usual lines in our drive-thru due to the pandemic. However, our offices are by appointment only (not fully closed) and such notifications are posted on all doors and website. With that said, those same posted notices contain a phone number to reach someone inside for emergency lobby needs without an appointment. In some cases, we are able to accommodate with a short wait in vehicles until such time an office can be cleaned between members. Also, our Midtown branch is the ONLY branch currently that is fully open with lobby and drive-thru, although appointments are still encouraged due to social distancing restrictions within the lobby area and cleaning. So, I am not sure which branch you may be referring to that you did not see any posted information. Please email us back at [email protected] so we can know to make sure that branch's sign is more conspicuous. With the pandemic, offering face-to-face service is challenging, but we are performing this in the safest manner possible for both you, the member, and our staff. If our staff gets sick, this only delays service further with limited personnel - so hopefully, this sheds some light and will encourage you to change your rating. If there is anything else we can assist with, please again - reach out to [email protected] or visit our website for general information at NewHCU.org.

Dear Ms. Cobb: Thank you so much for the 5-Star Google Review! Shara keeping you updated every step of the way is a great example of the member service we strive to provide. We are glad Shara was able to help you get the car you wanted, while making your experience with us great! If there is anything else we may assist you with, please let us know.