Regions Bank Moffett Rd, Semmes

Regions continues to degrade in terms of customer oriented and friendly service. In my latest interaction, I sought to deposit a Walmart money order at my local branch. I did so in person and was told by the representative that $250 of it would be available after midnight, the remainder of the $1000 would be available after 2 days. I then awoke the next morning to discover a hold had been placed on the entirety of my $1000 for over a week, due to "fraud concerns after a recent string of fake money orders in the system". I explained that I made financial planning based upon being able to trust information given to me by the establishment representative, that the money order could have been cashed in 5 minutes for a pittance at a nearby Walmart, and that a scripted apology for the "inconvenience" does NOT pay my bills or the late fees associated with delayed payments. I have been with Regions for years and yet, much like with PNC banking, it seems that the more that they grow as an entity, the less they are concerned with the satisfaction of their customer base. Based on this and other multiple incidents, I have decided that after my tax refund is deposited within a couple weeks, I am moving my funds and business to a credit union and terminating my account with Regions. There are a MULTITUDE of banking options available now that offer better service with less issues and hassle.

I had an issue with one of my bank cards not working then one month, two customer service reps., and two branches later still not resolved. Afterwards, I visited Regions branch in Semmes which has the most friendly & hard working staff I’ve seen a while my problem was resolved in no time. I am very pleased with the service, staff, and outcome. I’ve made this my go to bank. Thanks Ms. Pam & staff.

SLOWEST. Place. Ever. Every time I come here it takes no less than 20 minutes even if I’m the only one in the drive thru. Customer service is absolutely terrible. I wish my work would change banks. 🙄

I make my work deposits there everyday, and for the most part the tellers are nice, There is one condescending lady with long brown hair that always has some kind of issue, I’m assuming she hates her job, or maybe its just me. Tried to call the branch but could not get them on the phone. If there was another bank around I would go to it. Unfortunately I have to use it for my company. I guess I will suffer

I just opened a new checking account at the Semmes branch. I had to write a check two days later. I paid for a job that was a scam , using a starter check ; it’s all I had. After realizing what was done, I tried to have the payment of the check stopped. The problem was I had to call a 1-800 - number which cost me valuable time, and was useless anyhow. No number on the check,; “ but yet my name was, as well as his “ so I go to the bank, I’m 5 minutes late , because of my 20 minute wait on the phone trying to get someone . I couldn’t even get any of the ladies inside to listen to me. I hate I opened my new account there, thinking it would be better.

Everyone is very helpful I have my 2 special ladies, who go out of their way to help me solve a problem or to help me with a mistake that was of my own making. I would never bank anywhere else! I use the Regions on Moffett Road in Semmes by the Post Office, easy in and out, if Hwy. 98 is busy I can exit between the bank and the Post Office and go right at the next street and and another right at the end of the block and I come out at the red light between CVS and Walgreens, convenient to avoid traffic.

Customer service is horrible.. rudest people I have ever met.. I'm only one in drive thru and still takes 19 mins.. unreal.. stay away

Always a friendly face at Regions Bank in Semmes, AL! Very knowledgeable staff! I had an excellent experience while applying for and receiving my personal loan! Thanks again!

Why can I never get anyone on the phone? I've now spent two lunch breaks on hold waiting for a rep way longer than the approximate wait time and was hung up on after 35 minutes of waiting..

Really nice people working here.always treated very like a friend. Very helpful .i love this branch.👍👍👍👍👍👍❤️❤️❤️❤️