New American Funding - Robert Bachman N Santa Cruz Ave, Los Gatos

We really enjoyed working with Bob and Debbie during our refinance process. Bob helped us to get the best rate we expect in the current market, which is really exciting to us. Both of them are very knowledgeable, professional and responsive. They guided us through the paperwork and answered all the questions we have. Thanks very much for the help and work!

Bob is one of the best professional we worked with across the board. He is dedicated, responsive, knowledgeable, and acts with integrity and due diligence through all situations. He earned our trust and we go to him every single time for our home purchases and refinances. In this highly competitive market Bob stands out.

Bob and his team came in and saved us from another private bank that couldn't complete their process in time. They were fast, efficient, and communication was excellent! Bob worked with us on a number of options and overall closed ahead of the original schedule. Outstanding work and absolutely would recommend to anyone.

Awesome service! I've done many a re-finance, but none so easy as this one. All of the preliminary disclosures and documentation of income and debt were done electronically, saving loads of time. The rate was great and the whole process was easy and quick. Bob's team was great. I worked closely with Debbie and was amazed at her capacity to track so many, many documents and never lose track of a thing. They were friendly and very quick to respond to any questions. The title company was responsive to my concern that our house would erroneously be identified as in a flood zone - which happened when we last refinanced! They were able to take our documentation from FEMA to avoid that hitch. A notary came to our house after work and got us through the voluminous paperwork in less than half the time it usually takes. If you are waiting to refinance because you don't think you have time to deal with it, get it done the easy way with Bob Bachman.

From start to finish, Robert and his team were on top of all aspects of our home financing needs and provided a variety of options for us to consider. Throughout the process, they were very communicative and responsive to any questions we had and moved with a sense of urgency to close ASAP. The overall process was quick, smooth, and we felt supported the entire time.

Bob and his team are always attentive, transparent and up front at all times. The process is streamlined and very easy to want to business w Bob/team. Athena is on top of all details and really a pleasure to work with also.

Bob and his team made a difficult scenario work for me. They were very patient as we went through multiple options, and worked hard to find the one that worked the best for me. I’d highly recommend them and look forward to working with them in the future!

Bob, our Branch Manager Loan Officer and Athena, Loan Officer Assistant, were amazing. Bob walked us through the process and as first home buyers we really appreciated it. He assisted us in looking at our financial standing and getting that to look better. We had heard from a lot of people who bought houses who were surprised about costs at the end of the process...I don't know who they worked with, but it wasn't Bob because there were no surprises here! He estimated the costs (turned out to be less) and we were ready to roll at the right time(s). Additionally, he was immediately responsive for any questions we had. He was amazing!!

Bob and Mijean are a great team. Quick communication and always on top of things. Best rate in the market. Deliver on the promises made verbally.

The ease of communication via email. We were able to follow what step our loan was in over the whole process. It never crossed my mind "I wonder how the loan process is going?" My husband and I were kept in the email loop every step of the way.