First Republic Bank Saratoga-los Gatos Rd, Los Gatos

I am VERY grateful for Diana at the Los Gatos branch. I’m not a member of the bank, but I needed help with a banking situation and Diana was extremely patient, very knowledgeable, very detail-oriented, and she answered all the questions I needed to get it figured out. Diana’s time support is appreciated tremendously!

This bank is amazing! I have a savings account under my parents name, I am only 16, but when I come in here I am still treated with respect and like an adult. The customer service is superb and you cant beat the fact that they have fresh cookies everyday! I encourage anyone to go to the bank and just see for yourself how great this company is and how welcoming they are!

I agree that the service inside the bank is courteous and professional. Reaching them by phone is a different issue. Today was the 3rd time in recent memory I hung up after long holds because they don’t answer their phone. Once I enter the bank all is well, but it’s inconvenient to require physical presence in the digital age.

Tagline should probably be "It's a slight discomfort to serve you," cause that's the vibe I got while being helped. Closed my account after 2 days. Also, their website is clearly broken in several places which is pretty concerning for someone you bank with.

I had the pleasure of setting up two CD accounts at this bank/branch. I was impressed both times with the level of customer service, professionalism, knowledge of the service reps. regarding the banks various promotions, options. This bank should be a service model for all banks!

I just switched to FRB from JP Morgan Private Bank and so far I'm very impressed with the level of service.

Fantastic customer service like no other bank simply the best

By far the best customer service.