New American Funding - Plano, TX International Pkwy, Plano

I started out being curious as interest rates were going lower, I then had the pleasure of working with Adam Nall, who was very professional and patient with me throughout the whole process. He explained all the steps as they were happening and why and I liked that. I'd recommend Adam Nall and New American Funding to anyone who is as curious as I was.

Choosing New American Funding and having Bailey Maxfield as our loan officer was the best decision we could have made. It was as easy as 1-2-3. Just follow the links and follow their instructions. We did our part and Bailey kept us informed along the way. Definitely would recommend Bailey to anyone looking for a mortgage or refi loan

Great team work thank you Wayne Davey and his team. My loan closed on 08/28/2019 . I highly recommend NAF for all your loan needs or refinancing. Most definitely I will consider using NAF for future Home refinance.

Horrible Communication. Customer Service does not exist here. I submitted on April 4th and was immediately connected to a rep. It was all downhill from there. Tuesday , April 7th i was connected to a Loan Officer John Broadus who had all my information and promised to get with me next day. Its April 14th. Never able to reach him by phone and only 1 email response. I had another Loan offer try to connect me with no luck. He finally sent a email April 10th just saying " just got your file on April 7th". On the 13th i was prompted to log-in to another account, but it would not grant me access. Keep in mind, Still no f/u from the company. So I called, and i was connected to John again...oh boy. He instructed me to follow-up after reviewing the options, but guess what the system would not allow me to create an account. I called right back, no answer. I sent an email no answer. 10 DAYS later and i don't even have a quote, All my personal information has been uploaded to their site since April 7th. The secretary wouldn't even allow me to speak to a manager when i called. I will take my business to a refinance lender who actually wants my business.

I dealt with Candi Lopez for my home purchase. She guided us through the whole process of our home purchase. Candi and her team always kept us informed for the 6 months that we were waiting for our home to be built. Everyone I was in contact with was available through text, call, or email. Very professional, would definitely do business with again

Started off well, but it has been 7 weeks and we still do not have a preapproval for a mortgage despite following up with additional pay stubs they requested (applied a few weeks after spouse started a new job). No further communication unless my husband contacts the loan consultant and just keep being told it's with the underwriters with no estimate of completion. We have been unable to view houses as most people in the area we live in will not accept offers without a preapproval in hand. We have applied with a new mortgage lender last week and will not be bothering further with this company.

This loan process was the easiest, least frustrating I have ever experienced. The web process upload/download documents was so easy and all parties involved were helpful and responsive to questions. I would highly recommend this company for anyone needing a loan or refinance.

Did not mark us as USA Citizens and we had to supply Passport, Social Security Cards to prove we were. Used 3rd party credit report that was inaccurate and it delayed the funding....they didn't fix it - we did.

Our loan officer, Ashley Riley, made our refinance process painless and quick. She was always there to answer questions and help us through the process. Highly recommend.

Dani Staniec is an amazing lender. She literally becomes part of the family. She ensures you are always in the loop of everything you have going on with your loan. She’s very smart and friendly and a valuable asset to New American. Even after we closed on our home she continued to answer questions for us that we still had. Thanks for everything Dani you are amazing.