New American Funding - Ann Arbor, MI S State St, Ann Arbor

This place has been a disaster! We worked with one woman last summer, she seemed fine at the time, but we were handed to Colleen when that person (Mary) was on vacation. Colleen is the worst communicator on the planet. She asked for documents, we sent them.., she said she wanted more stuff but said we were approved... had to be asked a half dozen times for the approval amount and it was at between an almost 4% rate and a solid 5% rate! My fiancé doesn’t have sub prime credit (I don’t either, but this would be his). He was approved for more at a lower rate by another lender when his income was less a year ago. This company is ridiculous. Having to pull teeth just to get a ridiculous response is awful. She wasted our time. I reached out to Mary and she never contacted me again. This all took place over longer than two weeks time. Don’t come expecting to buy a home efficiently.

I am very thankful for Victor's professional, responsive and honest assistance with the entire mortgage refinance process from beginning to end; he earned our business. He got us the lowest mortgage rate being offered on the market and made closing so simple during the COVID-19 pandemic. We are definitely repeat customer and will always go back to Victor for our mortgage needs.

Mary & Colleen are great ladies. It was a pleasure working with them. They are very understanding and helpful. Our process went very smooth. Give them a chance to work with you. Hopefully your experience will be as great as ours.*****

Great loan officer! She is caring, thoughtful and gets the job done. She treats all her clients like family!

Victor VanMeerbeeck helped us get a low interest rate for our home mortgage. He ensured all the documents were correctly submitted in order to close our home mortgage on the agreed date. We are thankful ☺️

Vick was absolutely wonderful. Even while competing with unfriendly competition that kept trying to discredit Vick, he never lost his professionalism, ethics, or positive attitude. Already recommended to several friends and both realtors. Thank you, Vick. You will never know how much Carly and I appreciate you.

Great experience, excellent way to start your credit score

I gave them all my information to get pre-approved and essentially never heard from them again. Luckily I found another lender that is quick and and keeps me updated on everything.

I worked with Victor VanMeerbeeck over the course of buying our home. As a first time home buyer I was extremely lacking in knowledge of how home loans worked. Vic took every opportunity to explain everything to me to the fullest extent, always making sure I knew what was going on. I would reccomend him for any first time home buyer!