Old National Bank S State St, Ann Arbor

I hesitate to even give them 3 stars but Im in between a 2 and 3. Have had two separate interactions with them. One actually closed with them and the other as a potential new mortgage. Both times communication was a problem. The first time I chocked it up to the individual I was working with but the second time made me realize it was the company itself. I also in general have a distrust towards banks so I could have bias but I recommend trying a credit union before ever even landing here or any other bank. The redeeming quality was one good lender I temporarily worked with who was very straightforward and helpful

Carissa is amazing. Professional, courteous, friendly, and knowledgeable. I needed some urgent help and she was right on top of it. Great customer service is not something that is a norm nowadays. To encounter people like Carissa, it truly makes a difference.

My wife and I recently deposited a check from a title company. The deposit cleared but 3 days later a reversal posted to our account. We weren't notified. I only found out because I login to our accounts at least a couple times a week. So far, ONB is blaming the other bank. And maybe they are right to do so. But until this is resolved, don't close the issue I opened at the website's Contact Us section and don't charge us a fee! If it turns out that the other bank isn't really at fault, this 3-star review drops to 1-star.

I used to have a mortgage with United Bank and Trust and they always provided me with exceptional customer service. Old National Bank took over United Bank and Trust and everything got changed. I am not able to pay my mortgage online anymore, I have to mail a check or go to one of only 2 available branches in Ann Arbor. Last month I went to the branch to pay mortgage and found out that they already added $83 extra fees to my mortgage payment. Terrible, terrible bank. I would love to take my business elsewhere but it is a mortgage and i can't. If I just had an account with them I would close it right away and go just elsewhere, anywhere , only not to be with them. Run!

I have to change my 5 star review to a 1. I've never felt so slighted by a business in my entire life! No wonder the ratings are so horrible! After being a loyal customer for over 4 years this joke of an establishment closed my business account without giving me any reason or recourse leaving me scrambling to open a new account and get my payroll sorted out so that I can pay my employees and operating costs. I'll continue to leave bad reviews and steer people away from this bank if it's the last thing I do.

I have had several Mortgages at several different Banks; never have I had a bank officer spend so much time and work as hard as Betsy and Kathryn did. They bent over backwards to assist in wading through all the paperwork and jumping through all the hoops. They did an outstanding job in my opinion.

I brought a cashiers check, drawn off this bank to cash it so I could payoff a car loan at another bank and they didn’t have the cash to cover the check. It was $18,500.00. It’s not small, but not that large that a bank with a big safe couldn’t cover. That’s why people pay extra for a cashiers check!

Terrible, terrible bank. ONB took over a good local bank then repeatedly told us false information while charging unreasonable fees for our accounts. They charged fees for our son's student savings account, charged fees to our own checking account despite high deposits, charged ATM fees, didn't send our new checks for weeks so we were unable to pay some bills, lied about allowing us to change our mortgage payment date - then claimed we were late in payment, gave false information over the phone multiple times, claimed they would not change our PINs then changed them, and on and on. We switched to a credit union. There are better (local) banks in AA. Don't let ONB take your money to Indiana.

UBAT was a good bank and I have to say that the staff that carried over is friendly. ONB policies suck my butt and you have to be a rich man to afford a checking account. No follow through on getting me checks with correct personal information after two requests and unreasonable fees for checking. Had to visit several times after the switch to get my cards to work.

Terrible online banking system, even after transitioning twice in 2 yrs to new systems, which they managed to make inconvenient for their customers (outages; lost statements; need to re-enter bill payer info; need to re-do ACH b/c of new routing number). Cannot use Chrome to download statements. Inconvenient branch hours.