NEO Home Loans E 3900 S, Salt Lake City

The team we worked with was genuine and helpful. We enjoyed working with Ryan and his team because we felt we could ask anything and they would be sure to either answer it or direct us to someone that knew the answer. We would definitely recommend them and would use them again if needed.

I'm a Delivery driver who often delivers their lunches. I do that a couple hours a day as a side. At my real dayjob, I'm a realtor. While delivering, I've delt with two people here, on two different occasions. Both were mean, and very rude while I tried to do my job and simply deliver their food. As a realtor, I managed one client who liked their services. The loan officer (different location) was a pain to work with and was also very rude. I would never refer another client here, as I know the value of their customer service, even dealing with little things. How could I trust them to treat my realty clients well, when they poorly treat the people who serve their food? The takeaway, people, if you're reading this, is always treat EVERY person who comes to your door with respect, especially when working as a representative of your company. You never know who is a potential client!

Nick and his team went above and beyond to make our mortgage possible. They were communicative, timely, and very easy to work with. Would definitely recommend.

Kathy Ventura and her team are the gold standard in the industry! I've been a Realtor in Salt Lake City for 36 years. Kathy has been my "go to" loan officer for over 20 of those years. She has done hundreds of loans for my clients and myself. There is no one better - period!!!

Vicky was fantastic to begin with. Totally open, communicated well, and took the time to explain everything we didn't fully understand. She even answered the phone in a grocery store with her child and still answered my questions. We hit a few bumps in the road with our mortgage plans and Vicky was there for us and fought for us. Soon after, how-ever, we picked a home and got started with paperwork and put in an offer on a house, Vicky ghosted us and our realtor. Not answering her phone(s), taking, sometimes, DAYS to reply to emails or texts. This issue became more and more prevelent the closer we got to our close date. But it's not just her. The loan processor (Spencer Rangeson) really REALLY loved calling me or my wife at 8, sometimes 10 o'clock at night to tell us that we need to get MORE paystubs, MORE bank Statements, more documentaion, and that he needed it before the next morning. This was particularly frustrating. This behavoir continued beyond our close date and we had to push the close date out an entire week thanks to their inability to communcate with anyone. Including their home appraiser who I personally spoke with and informed me that he had been to the house twice in one day to see some repairs that were done to the house after the first visit two days prior to when Spencer said that the appraiser still had not been back out to the house. I've been lied to and felt forgotten. Not to mention we were told that we wouldn't need more than $10,000 for a down payment - then come to find out (1 week before the second close date) That we needed another $4,000 due to rush fees, extra appraisal fees, and additional processing fees. On the bright side, we got the house we wanted, at a good price, at a great interest rate, and decent payments. So... Thanks for that.

Drake and his team did a great job! They work quickly and efficiently. No issues with getting pre approved to closing on our first mortgage.

Nick and his team were professional, thorough, and courteous throughout the whole refinance process. They truly made this an easy process and an excellent experience. Thank you Nick and team.

Katrinka Condie and her entire team are rockstars. I just finished refinancing and the process couldn't have been easier! I highly recommend Fairway and specifically, Katrinka Condie, to anyone looking to refi or buy a house!

I would highly recommend Fairway. Josh and his team were great to work with. The entire process was easy, in large part, to the responsiveness and availability of the entire team we worked with. If/when the time comes, I will be going back to Fairway on any future mortgage needs I have.

Matt, Aroura and Kari were able to make a very stressful time in my life a bit easier. Had a very complicated loan as a small business owner during COVID-19. There were some rocky moments but they were able to walk through process and get us closed! Thank you!