Neighborhood Loans: Bucktown - NMLS ID: 222982 N Damen Ave, Chicago

Our loan officer, Soraya, was absolutely amazing. He was very responsive to calls, texts, and emails. She took the time to help us understand every detail. She gave us some great advise, and was also open about when she couldn't give advise. She had our back from the moment we started working together and I'm glad I put my faith in her! We were even ready to close almost two weeks before closing. I would recommend her every time!

Soraya and her team will go above and beyond to ensure that buying your home will be a seamless and straightforward process. They are very professional to work with, quick to respond to any questions or concerns even outside of business hours and their attention to detail helped ensure that my loan financing would be approved. Soraya was able to lock in a good interest rate for me and she recommended valuable services to help secure final loan approval. I would highly recommend Soraya and her team for your loan financing needs because they are able to close deals with even the most difficult credit cases!

We worked with Soraya Rendon from Neighborhood Loans and what an amazing experience we had. Soraya is very professional and passionate about her career and it really shows. She is very responsive, knowledgeable, courteous and informative. Any questions we had, Soraya was able to help us understand and provide any or all the information necessary to make us feel comfortable in the process. She was very responsive and readily available throughout the process. Soraya and her team were able to close on our loan very quickly and smoothly. We are very confident in her abilities that we have done business with her on more than one occasion. If you’re looking for any mortgage services, I highly recommend Soraya Rendon.

Soraya was a great lender to work with very efficient and she is very prompt with her responses and is available when needed to explain everything thoroughly. We really appreciate her!

as a first time home buyer we had an great experience and such a smooth transition into the different stages. Soraya was so great always being on top of things and with patients with us when we did not understood something. Always working with our schedules and just a phone call away to when we had a question , Totally would come to them (her) again if we want to purchase again.

Where to begin?!? Our loan officer, Soraya, was great informing us, answering our calls, sharing advice, and coordinating with our lawyer multiple times. We started our journey in January and closed in June and she never missed a beat serving us. We had a very long process to close and it was all possible because Neighborhood Loans kept paperwork straight and would inform us a couple of days in advance when they needed signatures or information from us. I advise anyone to do their ‘homework’ on the home purchasing process and ask specific questions to your loan officer before signing with them. When you do this to Soraya, she would take the time to explain the process in detail rather than just answer your one question. She felt more like a family member than a loan officer and it made our entire process so smooth. She was so efficient and professional that our own lawyer stated, “In over 1,000 closings I have ever done, this had to be the most complicated (three buy-sells as part of our closing on the same day; one day after Memorial Day) closing to set up, yet the smoothest and cleanest work done by a loan officer I have ever dealt with. I will be sending all my clients to talk to her first because I can work Soraya every day if I had to.” Bottom line, be pushy and request that great service you deserve and ask for Soraya at Neighborhood Loans, she’s been doing this for a long time.

Soraya and neighborhood loans provide exceptional service. Soraya was very transparent with my personal situation. She was very detailed oriented and responsive. Soraya is very passionate about helping people. Not only is she a great mortgage loan officer she is an even greater human being. She does everything humanely possible to give you the best advice and what would benefit you in the long run. I highly recommend Soraya and her team. I can guarantee anyone that they will not be disappointed.

Completely subpar and all around unacceptable experience that wound up costing me at the end of the day. I will never use them in the future or would I recommend them, even to my worse enemy. Don't bother trying to get answers or explanations of documents you're being asked to sign. I had a new employee assigned to my loan and documents went unchecked for weeks delaying my closing over two weeks. Not to mention I never would've known about any of it had a pervious employer not reached out telling me he verified my employment over 1 month ago and Neighborhood Loans continued to contact them repeatedly. They admitted to their mistake, but really offered nothing for it. When it comes to discussing money, closing costs, etc. they really have no compassion for clients. I understand they talk about money all day with many people and may not mean much to them, but to some, we've been saving for years to get to the point where we can buy and a few thousand dollars is a big deal to some. When it came to closing costs, I did not even know closing costs until at least 1 hour into closing. Not to mention how many times the final number changed. I was called by the loan originator the day off closing and was told it would be one amount and it didn't seem quiet right and I questioned it so she said I'll walk you through it. Then called back and informed me she gave me the completely wrong closing disclosure and my cost would be 10k more than I was told and brushed it off like it wasn't a huge error on her end. It was a truly awful experience. I know they say home buying is stressful but this was beyond horrible. Save yourself a lot of pain, suffering, confusion and money and find someone who will advocate for you in such an important purchase and process.

From the very beginning Jonathan Roby was a pleasure to work with. He was very informative and told me everything I needed to hear and allowed me to hear realistic news that perhaps other lenders might have sugar coated. He was there with me throughout the entire process and when my family started to worry, he took the time to call them separately and let them know that the process is being taken care of with the utmost accuracy and care. Communication and availability was impeccable and I never was left in the dark. He was able to accomplish my desired mortgage payment and got me the best deal with little down! I am very lucky to have worked with Jonathan and I would highly recommend him to anyone looking to purchase a home. He truly lives up to his nick name of Reliable Roby.

Reliable Roby is truly just that. Reliable. He gets the job done no matter what it takes. Id definitely recommend him to anybody looking for home financing. I had a client who was not an easy file. In fact got denied a few times from a bunch of different lenders. Jonathan took the challenge and made it happen. Nothing short of simply amazing. Great guy, hard worker, and 100% trustworthy.