NBT Bank S Broad St, Norwich

My account got hacked and nbt put a freeze on my account. Because I have moved out of state I decided it would be easiest to close my account. I wrote a letter to the branch manager Jackie and sent it ups which arrived on Wednesday. I followed up with her to confirm and she said she received it and will work on it. I also included a prepaid next day air back to me. Tracked my package on Friday and nothing. Called Jackie said she was out of office day before and would do it that day. Today is Sunday and my tracking number is stating it has not been shipped. I am extremely upset. I paid extra money to get a check back quicker, my rent is late because of this non attentive so called employee.

Miscalculated my solar loan rebate by $7000 and expected me to still pay $11000 for zip portion. They lied to me about renegotiating if I paid some of it, and changed the renegotiation date from June 2019 to 2029! Now I'm out thousands of dollars in emergency cash and still have to payer higher interest on the loan which they refuse to reopen for another amortization! Even when I explained my next solar loan is going to a different bank if they fix this, they just keep giving me conflicting information and excuses. One guy said they'd only been in business 2 years. This company was founded in the 1800's! Every time I call, someone assures me they will fix this, so far, hasn't happened.

Jamie Elwyn was one of the best I have ever worked with in the banking world. I would recommend to anybody looking for a mortgage, to call her.

Customer service is so good - always polite, professional and helpful. I'm rarely in there longer than 10 minutes. The lobby is always spotless, and I love that they support local artists by hanging framed artwork selected each month from the Council of the Arts.

Salvatore Cassale was my loan sales person and he was great. always on top of things and quick with responses. I will use them again.

Dave Pentak and the whole team at NBT Bank worked with us through a prolonged build, COVID and all, and were extremely responsive. More than that, I trusted them every step of the way. I wholly endorse the NBT team!

One of the worst banks..i have an HSA account with NBT that i have been trying to transfer funds to another HSA account. all the requested documents from NBT have been submitted, however still the NBT bank is not releasing the funds.. i regret that i had an account with NBT in the first place. also, since there is no activity, the online account activity is seized, now i can not even see my balance. worst bank to work with. staff did not know why the account could not be viewed online, after several efforts and phone calls finally i could find out the inactivity on the account is the issue. can you believe in today`s fast pace world, such slow bank process is still exisitng

When me and my daughter went to deposit a check they were very unprofessional and took a vigours amount of time. They were very rude and I would not recommend wasting your time going here.

The only bank I know that fails to protect consumers and allows the criminals to get away with fraud. You should be ashamed of yourself, the burden of proof should call on the person who committed fraud not the person who was defrauded. FDIC complaint complete and today NYS attorney General. Bunch of criminals

Love this bank! Great customer service and their employees are always kind and courteous. Not to mention--their community presence is admirable. They truly care about the communities they serve.