NBT Bank NY, Norwich

Despite paying off a car loan, NBT has refused to release the car's title or provide a signed lien release letter. Customer service calls lead to nothing but incompetent staff and long wait times. Avoid NBT for any and all financial transactions. UPDATE: After Yolanda did not respond to my last email, I filed consumer complaints with the Better Business Bureau, the State of New York, and the Office of the Comptroller of the Currency. Only after the Comptroller's office reached out to NBT on 10/1/20, did the car's title arrive to our home. It's not a coincidence that the title was also post marked on 10/1, the same day that the Comptroller contacted NBT. Please NEVER do business with this bank.

Miscalculated my solar loan rebate by $7000 and expected me to still pay $11000 for zip portion. They lied to me about renegotiating if I paid some of it, and changed the renegotiation date from June 2019 to 2029! Now I'm out thousands of dollars in emergency cash and still have to payer higher interest on the loan which they refuse to reopen for another amortization! Even when I explained my next solar loan is going to a different bank if they fix this, they just keep giving me conflicting information and excuses. One guy said they'd only been in business 2 years. This company was founded in the 1800's! Every time I call, someone assures me they will fix this, so far, hasn't happened.

Friendly staff, usually quick service. They have a drive up available. The location is small but it's convenient and central.

Small branch, ATM card to start in and out doesn't work alot of the time