Navy Federal Credit Union Eagle Wing Way, Garner

Navy Federal should rethink the process for member to get business checking account. Business owners are dealing with limited free time often and jumping through hoops to get a business checking account is ridiculous. I gave a 4 stars because even though the process was silly, each person I spoke with was very friendly. It would be much easier if the initial application would include the ability to upload all the required documents. So when the member call to get approved the information is already processed. Requiring me to upload the documents while on the phone is not always convenient. I spent a lot of time on hold while my application was being processed. Providing the documents before I called would have saved some of my hold time. Especially since this is all handled over the phone and not in the branch.

This is the first NFCU I have been to in Wake County that had sufficient, easy parking. The other 2 are in strip malls with terrible parking. This location is brand new and fully staffed. It even has 2 ATM's out front. If this was closer to my house it would be the only branch I would visit.

I typically like and recommend NF but At 5:03 they locked the door in my face. That is the worst service kinda service you can offer. You know most people get off at 5, especially those in service. Change your hours, this is ridiculous.

I love this bank! The staff is helpful. They actually take the time to help you vs trying to push you out of the door. They also have done a great job during COVID to keep their offices safe and clean. I always leave satisfied.

We arrived at this location on a Monday morning to open an account. They had six foot markers set up outside and all staff were wearing masks. Luevenia greeted us at the door and informed us all staff members were busy assisting others customers but said there was no one in line in front of us and the expected wait would be 5-7 minutes. The wait area was closed due to the pandemic and it was hot outside. She said we didn't have to stand outside in the heat but could wait in our car and she would call us when they became available. She was absolutely lovely and we were really impressed by the high standard of customer care at this Navy Federal.

They aren’t fast!! U shouldn’t have a full line and only two people working the lines. The one in briar creek was much more faster! And that’s the only one I will be going to! They got me in and out!

Love this bank! Very helpful people and they take the time to get to know you more then just walk in walk out type of banking. They are really good at answering questions. They are working hard at making sure it is clean and safe to go into.

Does this location have safe deposit boxes?

I'm trying to call the Navy Credit Union in Garner NC, but you have to enter many pin numbers just to talk with someone. Why so complex.

Been a member for 30 years. I’m glad they opened a branch on the South Side.