Capital Chrysler Jeep Dodge Waterfield Ridge Pl, Garner

Just wanted to take a second to mention Chad, one of the service managers. Chad has made our (my fiancé and I) experience so easy and hassle-free. He truly went out of his way to help us with anything and everything we needed, from finding the correct part, to giving us an accurate quote. Would absolutely recommend Capital CJD, especially Chad and the service team.

The experience with Capital CJD overall is a mixed bag. When we bought our Jeep, the sales team was great. Not long after I got it, I noticed that the tint job on the front driver and passenger side windows has bubbles and lent underneath the tint. We took it back two times when we were finally told that there was nothing they could do so, they gave us our money back. We took it to Sound Station and Security for 1/3 of the cost and looks great with no bubbles or lent. I have just recently had an issue with the driver’s memory seat. VERY long story short the problem wasn’t fixed but they did replace a part that wasn’t needed. They claim we never told them about the seat issue but that was the whole reason it was in for service. John Jameyson was my service advisor and he was unprofessional and threw everyone (the scheduler, the dispatcher and the techs) under the bus. It took them three separate days for them to NOT fix my car. I then took it to Deacon Jones in Smithfield, and it was fixed in less than 30 mins. So, I would describe the service department as having lack of professionalism, lack of communication skills, no time management and lack of pride in their work.

Worked with Joshua to purchase our car at Capital Chrysler. We took him on numerous test drives, changed our minds 3 times but finally made a purchase we hope will last a lifetime. Joshua was so patience and understanding through the whole process. If you need to buy a car and end up a Capital Chrysler ask for Joshua. He will make sure you get what you need and feel comfortable doing it.

I had a wonderful experience purchasing my vehicle last December, but ever since then the services I have received has been AWFUL. It has been so awful that I had seven separate incidents that had to many characters for me to post. To sum it up, this dealership will sell you a car, but treat you like dirt afterwards. I have nothing good to say about this dealership since I have purchased the vehicle. I am very disappointed, and I will never purchase another vehicle or have my car serviced there again. My Google account is under my maiden name. The car was purchased under Amanda Brown.

While the dealership is nicer than some others around, I would say their service department is bit of a disappointment. Regardless of the urgency of an issue, you are looking at two weeks + to schedule service with this dealership. Even if you speak with the manager, they seem to be out of touch with what the schedule is like and act as more of a defense vs an advocate for the customer. To sum it up, their customer service is lacking and scheduling service is harder than it should be.

Great service and quick getting in for a oil change. They are always so thorough. This visit though the plate that covers the oil drain came loose because a bolt was not securely placed and was missing when I discovered that the cover was dragging the ground. .

Been receiving mail from Capital Chrysler Dealership for months asking me to bring in my 2015 Ram stating they are in desperate need of preowned trucks. It also stated that I would be impressed by what they were willing to offer . Spent 30 minutes while they accessed my truck only to offer my 7K less than I could privately sell it. Guy told me the only reason they send the mailers out is to get people to come in to trade up. Deceptive and a waste of my time. 12/16/2019 Just received another request to come in and sell my Ram 1500. If you read the attached it states no purchase required and their offer to purchase would be aggressive. -

Highly disappointed with how Jeep Chrysler has dealt with my parents since they bought a brand new 2017 Jeep. Not even weeks after driving off the lot, the transmissions breaks. I understand they can’t replace the vehicle and rather try to fix it but after that, it was not too long and the power train broke. Since the purchase this dealership has inconsiderately made decisions to cost them extra money. I will give them credit for replacing the transmission at no cost even though that is covered under warranty. No one should have to deal with this kind of quality in a product. As many problems as they had or anybody who has had similar experiences with a brand new vehicle, should have the option of getting a replacement or being bought out of the contract. It’s always a different story when you find your self on the other end.

I've purchased over 50 company vehicles over the years. Randy made the transaction easy and Chris worked the finance to my satisfaction. I will keep them in mind in the future#

Great service. Both Kris Wilkins and Patrick Derleth helped me get my first car. Best place to go to get a new car. Would recommend this to everyone who goes over there.