Navy Federal Credit Union Glenside Dr, Richmond

Every single review about this branch is true to the last letter. They are not personable since at all. Honestly this is ram as if it is a l Dmv but I thought it was supposed to be more one on one with your local navy Federal credit union. I just hope I can get out of here before 5pm I have been here since 1:55pm

Every time I have visited this office the staff is always friendly and helpful in every way. I am very happy to bank with Navy Federal.

I am closing my checking account as we speak due to the rude staff. I have been a member for almost thirty years and words fail to express my disappointment with this specific branch

Incompetent beyond reason, untruthful employees, no communication with customers, and overall negligence. I wish I could give negative 5 stars.

Literally the worst branch I have ever visited! The staff here are rude and have no respect for their customers. I’m not sure if it’s just laziness or what but they are very unhelpful.

I love banking with navy federal however this branch is by far the worst one I’ve ever used. There system & atms are always malfunctioning which is very frustrating being that I live 20 mins away! Usually the staff is pleasant but the lady that I spoke with today was just awful. Wish I had gotten her name! This branch gives Navy Federal a bad name, by far the worst branch I’ve ever banked with!

Branch manager D. Hunter waited until I left to escalate a false complaint and have me banned from the premises after I didn't give her the show she wanted while i was there. If I was so disgruntle during my visit to the branch why was I not escorted off the premises at the exact moment I was there?

I couldn't have asked for a better branch manager to work with than David Acosta! He handled my fraud case so professionally and ensured me he will take care of everything. it was such a delight working with him. Navy Federal hired the RIGHT person for that job!

Have you ever had an experience dealing with "professionals" who exhibit such incompetence and lack of caring that you literally thought it had to be a prank or bad joke someone was playing on you? And you're just waiting for one of your annoying friends to pop out and yell "gotcha"? That is what it is like dealing with Navy Federal.

I don't know how everyone feels, but this branch is the worse. This branch was the reason I moved all my funds to USAA about 5 years ago. I tried visiting this branch once more yesterday, nothing change....still the worse comparing to other branches!!!