NAE Federal Credit Union N Battlefield Blvd, Chesapeake

Stay away from this credit union! Very difficult to work with compared to any other bank. Can’t do payments or transfers online for some reason. Also they are hard to get on the phone and actually solve any problem. Mary is the worst. She was rude and impatient, I was trying to explain how I was playing off a car loan and she kept interrupting me to the point I had to repeat what I was saying multiple times. I’ve never had a bank representative tell me to “calm down” in the middle of me trying to explain for the second time what I’m trying to do.

Worst bank ever. Fees on fees. Card is always getting declined even though I have thousands in the bank. Their bank just doesn’t have the reach. The cards are handled by some company in India this place is a joke.

This bank was the absolute worst bank possible to hold an auto loan with by far. They made it difficult to make payments, and customer service was horrible and often unhelpful. They refused to report my three years of on time payments, except when I paid it off, they just reported my account closed and charged off after a full 100% payment. They also made paying off my car an entire hassle as well. I don’t recommend them whatsoever.

This bank is absolutely terrible, I didn't even realize a bank could be so bad. I got a car loan through a dealer that was set up through them (not by my choice) and in this 5ish years I've had the loan I've had COUNTLESS issues. I can't make payments online so I have to call / email a representative every month, and every month I have to follow up several times to get them to actually process it. I also have to pay a processing fee although the option to pay in person or online isn't one I have (there are no branches near me). I've even recieved late payment notices after trying for days to make a payment with no success... what bank doesn't take your money?! When I finally paid off my loan, they sent the title to an address I haven't lived at in years despite me trying to provide the correct one and what the DMV has on file. I honestly can't even remember half the issues I've had, but there literally has not been one easy or professional interaction in my entire time with them. Do yourself a favor and go ANYWHERE else.

I'm in the process of sacrificing my super low interest rate with NAE and refinancing somewhere else because I'm so sick of the terrible customer service, poor problem resolution, and outdated account management.

Worst bank to have a loan through! All of their technology is stuck in the past. Per every phone call I have sat through....You can not pay your loan online without opening a checking with them to pay it. Only other options they give you is to call in to pay or mail a check. They charge fees everyway you pay unless its through a checking account with them. Also they require if you mail a check you do so at least 14 days in advance from your due date. They also inform you if the check arrives late you will be held accountable for all late fees and additional interest. Umm... seems weird that you are required to mail 14 days in advance but still have no guarantee that they will not just say you are late and charge you extra anyway.... I would highly suggest looking ANYWHERE else for any loan needs you may have. Unless you like being charged for paying your bills ontime, not being given accurate information, and waiting on hold for extended periods of time, then by all means give NAE a try!

I give them a 3 star cause I'm still undecided. Got an auto loan through them a couple weeks ago with great rates. Well yesterday I get a call from an Indian woman saying I need to show proof of income and she had my information so I thought it was legit. Called NAE myself to double check and not only was the loan supervisor very rude from the first second, she said she never heard of that name or number I have her. So I don't know yet. But she could have been professional on the phone

I've been a member here for a while so I'm sure what I have to say should count for a lot. Their rates are great and I won't deny them that and they have less paperwork and a less complicated system of processing etc. However, their system overall, online included is very stone age. Everything about this bank needs to be updated esp. with banks like Navy Federal around that I think is the BEST institution. I've had bad customer service as well as good with NAE so I don't judge that, as all employees having a bad day misrepresent any company. NAE desperately needs more branches within reach and to update their online system ASAP. Its been very inconvenient with their few locations. Also their customer service call center serves no purpose at all. You can only check your account with them which you can do yourself but nothing else They don't do any normal bank work at all. The only thing that really turned me off to this bank is when I was charged $50 twice when my account was hacked. Who charges their customer for someone else's fraudulent actions?! Otherwise the bank is ok, but can do a lot better.

I should have read the reviews prior to opening this account with NAE. I can’t say how embarrassing it is not to be able to pay for services because of this banking system update. No message was sent out to warn you that you may not be able to use your ATM card because of their systems issue. I was surprised when I learned they didn’t have an app like some other major banks and the website is out of date . One of the bank tellers on N Battlefield blvd is not welcoming and I don’t like being waited on by her. She never puts my money in my hand, always on the counter . I’m done with NAE. First thing in the morning I’m taking out all my money and opening another account elsewhere!

This is the worse bank ever! Customer service is horrible. I was young when I first opened my car loan with them and was just excited about the whole situation. If I knew what I know now I would have not opened my account with them. I would had went with my original bank Navy Federal. After my car loan is paid off I'm closing this account. I try my best to tell everyone not to join them. Scammers