Mountain West Bank - Post Falls E Seltice Way, Post Falls

Been delaying a review but I think now's the time. When we first moved here to north ID, I needed to secure a bridge loan until we sold our previous home. We were put into contact by our real estate agent to Mountain West in Coeur d'Alene. The loan officer seem nice and helpful BUT after a month plus, absolutely nothing was done. We sent ALL of our loan paperwork and he kept on delaying saying he needed something else and when he finally submitted our loan application, we didn't hear a word!! And now it's been almost 6 years and it's the same story. Our church needed to refinance our mortgage as a balloon payment was due. Again we were referred to Mountain West and AGAIN after a month plus of submitting paperwork and talking over the details, NOTHING was done. Since I have an account at STCU I decided to try them; in about 10 days, our church's loan application was submitted and within another 10 days approved. Meanwhile, the loan officer at Mountain West came back and requested more info!! SERIOUSLY???!!!! I told him we got our loan from another institution and that was that. Doing "normal" banking at Mountain West is typical of any other bank. However, it seems getting a mortgage is almost next to impossible; I don't know if their mortgage staff is clueless or just incompetent OR maybe Mountain West's process needs to revised!! Sorry guys, the PF branch staff are all nice but the mortgage group in C'da is useless!!!

Established trusted service. Dependable. Outstanding Bank .

I've been banking here for years. The app and the website have really gone down hill. I have not been able to log in for days now and I have bills to pay! The customer service is great, but only at the post falls location. Absolutely terrible service at the cda and hayden locations. Thinking of switching banks, especially if I can't log into the website to even pay my bills!

Kim Adams was incredibly helpful with our notary work. Very polite and willing to assist. Above and beyond👍

Very poor experience here. Workers are friendly and nice, but the bank itself has been very underhanded and unfair. Make sure you check your numbers and don't trust them with your money.

Best bank I've ever had!!! Been here for years!

We're new in town, but this bank still treats us like family. ♥️

The most pleasant Bank I've ever conducted business .in. The Management, Tellers, are always acommedating and friendly, and they're very efficient. I Love My Bank!

Informed the teller that I was working with that I was applying for a credit card because I needed it in order to file my taxes. She waited till after everything was run to tell me that it would take two weeks to receive approval for it and tried to refer me to a title loan company. This was a very shadey business tactic. Once I have my direct deposit switched over to the other financial institution I work with I will be closing out my account.

Very friendly my best banking experience