Mountain West Bank - Ironwood Office W Ironwood Dr, Coeur d'Alene

On behalf of my Team, we want to give a shout out to Shannon Clifford, Cole Ovnicek, Kelly Kurtz, Lindsey Tibbitts & Codi Best !!! Their kindness, professionalism, and attention to details makes them EXCEPTIONAL members of the Mountain West Bank Loan Department. Thank you for all that you do !!!

Kathy from IT.......Thank you it's fixed. I REALLY appreciate your help.I had made a poor review as the app was not working and I could not reach anyone to help. Kathy called me multiple times and fixes.it for me. Thanks again!!!!

I was very interested in switching from my current job to one at MWB. I thought before I finished filling out the application, I should stop by and get a feel for the atmosphere there. I'm so glad I did! A male (loan officer?) was airing his dislike of anyone from certain states and verbally picking on a young female associate for being new to the branch. He just kept going on and on. It made it so toxic that not only would I never consider working there now, but I definitely don't want to bank there either! The female teller who helped me was very sweet and helpful. I felt sad she had to work in that kind of environment. I grew up in Texas where men were taught to be gentlemen. Guess certain businesses in Idaho don't always hire with that in mind!

What are the amazing customer service program you have. Visa locked my card after a few attempts to use it. One phone call to your office and I believe the young man's name is John. He Provided me with An immediate fix after just a couple of questions. Thank you very much.

My wife got fired from here from a very simple, honest mistake. She's an honest mother of 2 children, and we're working on 3rd. My business does very well in the community, and she would NEVER steal from anyone. She simply put a check in the wrong file. No warnings or anything. Straight up fired. Me and my family members will not do business with them any longer, unless they make it right.

Very nice bank..love this bank..the customer service is very professional and willing to help you with any questions

The bank itself is good, however they have the worst wait times in the drive through of any bank or credit union I have ever been too.

I've banked at the Kathleen Branch for over twenty years with both business and personal accounts and I really appreciate the team. They're always nice, give the dog a biscuit - all good stuff! But, operationally I've ran into frustrations on the business banking side. As my business changes I had questions about merchant banking, I called with some questions and was quickly advised to call a their payment processing partner. I called the company in Denver and was sent to voicemail, didn't receive a call back for two days and when I did they thought I was calling about an account at Blue Mountain Bank :) In short, I love them for my personal account, but I need a better partner for my business!

Friendly people who are glad to see us when we visit. Great service and a great banking app on my phone. Bellamy approved!

I love my bank. Best bank around