Mountain Lakes Community FCU Hwy, Piney Flats

Currently I am a member of this credit union, and have always been more than satisfied with their customer service. Since the merger has occurred with Knoxville TVA, I have noticed a great decline in everything except the rates. I signed up with Mountain Lakes not only due to their extremely low and competitive rates, but because they were cordial on all accounts. Since the merger, I have noticed when going through their site that the rates I received are not in the vicinity of what new members will be receiving. Additionally, I had received a notice in the mail on August the 24th, stating I had a delinquent account. Of course after discussion, we found out that I had sent a check that was 8 dollars short (entirely by accident of course). When I ask to pay over the phone, they want to charge me 15 dollars. 15 dollars for an 8 dollar balance. A balance that is supposedly due by the 30th or my credit gets a hit. Also, the notification I was sent was dated for Aug. 16th. Which means it took over a week to make it less than an hour away? I don't believe so.

Everyone is very friendly and helpful!