The Tipton Team — Benchmark Home Loans Bristol Hwy, Johnson City

Coming from New York State, we did not know the process for buying a house in Tennessee. Jonathan provided the education we needed in a precise and understandable way. We left his office after our initial visit with a folder of information which we've been able to reference multiple times. The information was pertinent, tailored to our situation and easy to understand... not an overwhelming amount of "stuff." (Btw, you are welcomed to the office with a personalized parking space! A seemingly small detail but it certainly made us feel that they cared about us as customers.). Jonathan patiently answered all of our questions and has been continually available to us throughout the process and not just during business hours...we have spoken, texted, or had messages returned in the evenings and on the weekends. Jonathan exudes southern charm with sincerity, honesty and respectfulness. He has absolutely provided the most positive experience with a lender any one could hope for, far exceeding expectations!!!! We recommend him without reservation!

My husband and I needed to purchase the home we were living in under owner financing and the thought of a mortgage process was scary. I made the phone call, Benchmark took care of everything and painlessly got our loan processed even with. my husband being overseas! They were precise, professional and friendly! I highly recommend them to anyone needing to purchase a home!!!! Thank you so much Tipton Team!!!

Jonathan was very helpful explaining the process of home loan and all the questions we had throughout this process and he was very easy to communicate. His assistants were also very courteous and was helpful throughout the process. I'd recommend them to others! Thank you for help, Jonathan team!

Benchmark made buying our new home a breeze. Jonathan was amicable and genuine and the Tipton Team continues to surpass my expectations.

Jonathan is great to work with and has a lot of experience with in the loan industry. He provides regular communication through the entire loan process so you always know what needs to be done next. His rates are as competitive as anyone and he can help you put yourself in the best financial position before you start the mortgage process so there aren't any surprises along the way. If you are considering a home loan be sure to give him a call.

My husband and I are buying our first home, and we couldn’t have asked for a better team than the Tipton Team at Benchmark! They have stayed on top of everything, and been so up front with every part of the process! We found our home on November 30th and are planning to close on January 8th! We couldn’t have done it without their hard work and dedication! Thank you guys so much, we wouldn’t have had such an amazing experience without you!

After a lot of years I am not one who is easily surprised or impressed but the professionalism and customer service given by the Tipton Team was above and beyond. I have had two previous homes and used a broker and a bank once each for the mortgage and all went ok. However I still went into the mortgage process dreading it just cause the sheer magnitude of what it entails. The paperwork, ever changing requirements and importance of home buying makes even the most thorough DYI person want to use a organized professional. Jonathan, April and the folks at the Tipton Team went above and beyond to explain everything and were available 24x7 if I had questions, even on weekends. This was very important as I want to ensure I know what I am paying for and how it fits into the process. Having worked in IT I love technology and looked at using various online mortgage companies but the level of communication and accessibility by the Tipton Team made going with them a no-brainer. This coupled with the rates that were on par with any other organization, local or online, made it an even easier choice. As far as getting a mortgage I have been truly spoiled and definitely feel I got my money's worth thus can enjoy the actual home buying. A lot of companies both inside the mortgage field and outside could learn a lot from the customer service delivered by The Tipton Team.

Jonathan and April were great to work with! They were quick to answer any questions we had and made the home buying process stress free! I would highly recommend them! Benchmark mortgage has a great team!

Jonathon Tipton and his team helped walk us through the process of re-financing our home. When there were things we did not understand they took their time to explain the details as well as ways to save money. We were very pleased with our experience.

I never dreamed this experience would be so easy, thanks to the Tipton Team! Working with Jonathan and April and even some with Tracey, they went above and beyond to take care of me! They were there to answer every question and very informative! I would recommend them to anyone and already have to someone in my family. Thank you Tipton Team for helping me and being so good to me!!! You guys ROCK!!!!!!!!