Mountain America Credit Union 2nd St, Ogden

The workers are so kind and they try to make every interaction as efficient and quick as needed. The floors are so clean, I have never seen garbage laying around. the app for your accounts is so easy to use. Highly recommend

I stopped by this branch yesterday and the young teller who helped me absolutely went above and beyond. My job hasn't paid me for 3 weeks and the bills are piling up and it's been very stressful. I was making a deposit and I started to cry in the bank, and I was just so embarrassed to be crying out in public, but the teller was so compassionate and kind to me. She asked me if there was anything that they could do to help me, and let me know about a few options that were available. She expressed sympathy for my situation and didn't act like I was a crying weirdo, even though I totally was. I've always liked this branch, but now I love it.

I have thoroughly enjoyed being a member of MACU. They have always made it easy to talk to and help me in anyway I have needed. Everyone there is so polite and helpful. If you are looking for a 1st rate Credit Union look no further.

Mountain America is by far my favorite bank. They treat me really well. Always friendly and they go the extra mile for me!

I hate to write a bad review for MACU. Unfortunately I had a horrible experience with Collin Jiron and Jody King today! I asked for some help with opening a new account. I currently have 4 accounts with MACU. They denied me and told me it was policy they could not open the account. Okay I get we have rules and regs we must follow. So I asked what the policy was specifically and neither could speak to the specific policy 🤔 They simply said they can not take care of my account needs. I feel if you are going to say you can not do something due to a specific policy then you should at minimum be able to speak about said policy. I offered numerous options to find a solution to no avail. Today was the worst customer service I have ever experienced from MACU.

The wait time for this place is ridiculous. There was one teller and another wandering. Plus all the people in the offices.

Automatic withdrawal is a nightmare with this bank. I’ll never get a car loan with this bank again. You have my information you can call me. I’m not going to sit there and wait for an email response. First I gave all my info for automatic withdrawal then I got a phone call that I was 19 days late to pay the suv because this bank never set it up in the first place. It hit my credit you guys never fixed that for me. Yesterday this bank pulled out my suv payment twice! Someone set it up twice on the same day! Now my golden west is negative. I’ve waited 24 hours and this back still has not returned the money into my account! It’s a joke I hate this bank.

This bank is horrible, someone put 3,800 dollars in my savings when with drawn an extra 1,297.00 out my account I told them I was victim of fraud and they told me it was valid and now I’m stuck paying that. This bank is horrible and doesn’t take care of there customers. All they care about is money , and putting a single of mom of 3 kids through a rough time.

I absolutely love MACU. I usually don’t take the time to write these but my experience has been so good at every level. Refinanced my mortgage, bought a new car and it was all done in a timely manner. They were professional, kind and quick. THANK YOU!

Every single time I have visited this branch (at least five times since moving here), it has taken them AT LEAST five minutes, sometimes more, to even greet me in the drive through. Today it took a solid ten minutes, and I was the only person in the drive through. It has happened consistently enough to merit this rating. A simple greeting when I pull up or even to tell me “we’ll be with you in just a moment” when I pull up would make their customer service experience much better. They have never apologized for the wait either or ever offered an explanation. Are they short-staffed or something? We have been debating on switching banks/credit unions, and I think my experience here has solidified that decision. It’s the closest one to my home, but I hate visiting this branch because of the inevitable wait I’ll have to deal with l (even when it’s not busy). Man your teller stations please!